What should I provide when filing a dispute at FITPASS?

Provide clear details when filing a dispute with FITPASS so the team can review and resolve the issue quickly. It is recommended to include the following:

• Your FITPASS ID
• Your full name and registered mobile number
• The date and time of the workout, booking, or transaction
• The name of the gym or partner centre involved

You can add a short description of the issue (e.g., denied entry, incorrect charges, QR scan failure) Attach any screenshots, transaction ID, bank statement snippets, or email confirmations related to the dispute You can send all this information through the in‑app support.

You can also send it to us directly by emailing us at care@fitpass.co.in or by calling 1800‑5714‑466. FITPASS support team will investigate the issue as soon as possible and update you on the status.