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When can I reach customer care team?
You can reach the FITPASS customer care team during our support hours, typically between 10:00 AM to 7:00 PM, Monday to Saturday.
For faster assistance, you can raise a query through the FITPASS app or website. Our team will get back to you as soon as possible within working hours. Responses are handled on the next working day if the requests submitted outside support hours.
Related Questions
I want to raise a concern or give feedback about my workout session and experience. What should I do?Can I access my FITPASS ID on multiple devices?How to find my FITPASS ID?How do I check the status of my FITPASS membership payment?How do I report potential fraud or unauthorized access to my membership?Is it possible that someone could be using my membership without my knowledge?Does FITPASS intervene to solve a pending issue between a user and a partner gym?I bought a FITPASS membership plan, but did not receive the confirmation email. What is the status of my transaction?I’m facing a technical issue with the app, what should I do?Can I change my profile information?
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