I’m facing a technical issue with the app, what should I do?

If you’re facing a technical issue on the FITPASS app, start with a quick refresh. Update the app to the latest version, check your internet connection, and restart the app or your device. If the issue still persists, go to the Help or Support section in the app and raise a request with details of the problem. Adding screenshots or screen recordings helps our team resolve it faster.

Our support team will review your request and get back to you with a solution as soon as possible.

Related Questions

I want to raise a concern or give feedback about my workout session and experience. What should I do?When can I reach customer care team?Can I access my FITPASS ID on multiple devices?How to find my FITPASS ID?How do I check the status of my FITPASS membership payment?How do I report potential fraud or unauthorized access to my membership?Is it possible that someone could be using my membership without my knowledge?Does FITPASS intervene to solve a pending issue between a user and a partner gym?I bought a FITPASS membership plan, but did not receive the confirmation email. What is the status of my transaction?Can I change my profile information?

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