Does FITPASS intervene to solve a pending issue between a user and a partner gym?

Yes, FITPASS can step in as a mediator to help resolve issues between you and a partner gym within the limits of its platform and terms. If you face problems like denied entry, you can report the issue to FITPASS support via the app. You can also directly email care@fitpass.co.in or call 1800-5714-466.

FITPASS will review your case, check booking and account details, and coordinate with the partner gym’s team to clarify the situation and find a fair resolution. However, final decisions on most on‑ground matters (like local rules, behaviour, or specific refund policies) rest with the partner gym, in line with the agreement between FITPASS and the partner.

Resolution timelines vary depending on the nature and complexity of the dispute. Although FITPASS cannot commit to a specific timeline, we will make every reasonable effort to facilitate a prompt resolution. In the meantime, customers are encouraged to use other partner gyms or fitness centers available at their preferred location(s) to continue their fitness routine.