Sweatiquette

Arrive early to workout:

Get to workout 5 minutes early to fill out the information cards and get oriented for a wholesome experience.

Reserve in advance, cancel in advance:

This will help you and other users plan ahead and be prepared for a hassle free workout.

Bring your ID and unique code:

Carry your photo ID, FITPASS membership ID and the unique reservation code (URC) received via email and SMS upon reserving your workout.

Dress to sweat:

Ensure you are dressed for maximum comfort during your workout.

Act like a Pro:

Switch off your cell phones, spit out your gum, fold your mats if required and just have fun.

It's easy to reach us:

Get in touch with us directly for any information, we are happy to help. Contact your instructor for any specific class/workout queries.

FAQ

For a wonderful experience
Answers you want to know
Queries you want to clear

What is FITPASS?

FITPASS is a monthly pass which gives you access to unlimited fitness workouts such as Crossfit sessions, Circuit training, Spinning workouts, Yoga sessions, Zumba workouts, Pilates exercises and much more across the best gyms and studios in your city.

How long is the FITPASS membership cycle?

Our membership cycle is for a period of one month from the date of purchase. For example, if you’ve purchased a pass on the 15th of May, then it is valid till the 14th of June.

When does my FITPASS start?

It is a monthly membership starting automatically from the date and time of purchase.

Can I attend any workout/class?

Yes, but please reserve early. Spots fill up quickly in popular workouts/classes. The best thing is that you always have thousands of options to choose from – Gym workouts, Yoga, Zumba, Pilates, Aerobics, Crossfit, Circuit training, Kickboxing, Spinning, Mixed Martial Arts and many many more.

How many workouts can I attend?

We want you to make as many workouts as you’d like. Workout at a different gym/studio as per your convenience or take up to 5 workouts a month at the same location. With 1000+ gyms/studios to choose from, your workout is always just around the corner.

What if a brand has many locations?

That's great! We love to spoil you for choices. You can workout at each location up to 5 times each month i.e. if ABC Fitness has 3 locations, then you can workout at each location upto 5 times per month.

What if I can’t make it to a workout? What is the workout cancellation policy?

No worries. Just cancel 1.5 hours before the workout to open up the spot for other members. This will also ensure that you avoid any late cancellation penalties. Please note, if you are unable to cancel your workout 1.5 hours prior to the scheduled time, your workout will be forfeited and will be deducted from the maximum number of workouts you are entitled to attend at that gym in the current membership cycle of the month.

What are the acceptable 'modes of payments' to purchase FITPASS?

FITPASS can be purchased on the website or the app through our secure payment gateways. We ensure maximum security for all your transactions on our website. You can also redeem your FITPASS credits while making payment. You can redeem upto 200 credits while buying FITPASS and 500 credits on FITSHOP.

How do I buy FITPASS?

Follow these simple steps to purchase your FITPASS:

  1. Download the FITPASS App available on Android or iOS.
  2. Sign up and click on 'Get Fit Now'
  3. Once you have purchased your FITPASS you will receive our welcome email with a unique FITPASS Membership ID and other details. You can then freely reserve your favourite workouts anywhere, anytime.

How do I reserve my workout?

Follow these basic steps to successfully reserve your workout:

App

  1. Login on our app.
  2. Select 'Reserve a Workout' from our menu screen to see a list of workouts in your current location. You can also filter the locality, workout and time by selecting the filter icon on the top right corner.
  3. Select the workout that you want to reserve.
  4. You will receive the workout reservation confirmatoin details via SMS and email. Go Get Fit!
  5. Make sure to keep the Unique Reservation Code (URC) with you when you go for your workout. In case you fail to provide the URC prior to your workout, a penalty* will be levied.

Web

  1. Login on our website (www.FITPASS.co.in)
  2. You will be re-directed to your personal FITPASS Dashboard. Click on ‘Check the Workout Schedule Now’ to see a list of workouts.
  3. You can filter the workout list by time, locality and studio name.
  4. Once you know what workout you want to attend, click on the Reserve button in front of it.
  5. You will receive the workout reservation confirmation details via SMS and email. Go Get Fit!
  6. Make sure to keep the Unique Reservation Code (URC) with you when you go for your workout. In case you fail to provide the URC prior to your workout, a penalty* will be levied.

Can I make a last minute reservation?

We’d recommend you reserve your workout early to enjoy a hassle free experience

Can I make a reservation for a friend using my FITPASS?

FITPASS is your own personal, non-transferable fitness pass. Once you purchase the pass, your name appears at our studios and in our records

For any further information please contact us at info@fitpass.co.in

  • In case you fail to provide URC at the gym,
  • a) You may be barred from using that gym during your FITPASS cycle.
  • b) We can reduce the number of classes available to you for that gym/studio

Refund Policy

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.