Sweatiquette & FAQs

SWEATIQUETTE

Arrive early to workout:

Get to workout 5 minutes early to fill out the information cards and get oriented for a wholesome experience.

Reserve in advance, cancel in advance:

This will help you and other users plan ahead and be prepared for a hassle free workout.

Bring your ID and unique code:

Carry your photo ID, FITPASS membership ID and the unique reservation code (URC) received via email and SMS upon reserving your workout.

Dress to sweat:

Ensure you are dressed for maximum comfort during your workout.

Act like a Pro:

Switch off your cell phones, spit out your gum, fold your mats if required and just have fun.

It's easy to reach us:

Get in touch with us directly for any information, we are happy to help. Contact your instructor for any specific class/workout queries.

FAQs

For a wonderful experience
Answers you want to know
Queries you want to clear

FITPASS – priority pass to access all Gyms & Fitness Centers, Personal Nutritionist Assistance, A.I. led Training Plans, and much more. Workout anytime, anywhere in Delhi NCR, Pune, Hyderabad, Ahmedabad & Jaipur!

With FITPASS, you can work out wherever you want, however you want & whenever you want across any of our 2000+ partner gyms and fitness centers in Delhi NCR, Pune, Hyderabad Ahmedabad & Jaipur!

FITPASS membership cycle depends on the tenure for which you have opted .You can use it for a period of 1 Month / 3 Months / 6 Months from the date of purchase. For instance, you've purchased 
a membership on March 15th, 2018, and then it will be valid till April 14th, 2018.

FITPASS membership starts from the date and time of purchase of the membership.

Yes, but please reserve early, as spots fill up quickly in popular workouts. The best thing is that you always have thousands of options to choose from - Gym workouts, Yoga, Zumba, Pilates, Aerobics, CrossFit, circuit training, Kickboxing, Spinning, Mixed Martial Arts and many more.

For Delhi NCR - Unlimited! You can workout at different gyms/studios near your home, office, neighbourhood market, etc, however, you can workout at the same gym/studio up to 5 times in a month.

For Ahmedabad - We want you to make as many workouts as you’d like. Workout at a different gym/studio as per your convenience. With 250+ gyms/studios to choose from, your workout is always just around the corner.*Except Life Fitness Point (5 workouts at all of the branches), Intensity Naranpura (7 workouts), Fit Formance Panjrapol (4 workouts) & Gym Holic Bopal (7 workouts), Samurai Fitness(15 Workouts), F 20 Fitness Studio(1 Workouts).

For Jaipur - We want you to make as many workouts as you’d like. Workout at a different gym/studio as per your convenience. With 250+ gyms/studios to choose from, your workout is always just around the corner.

 

For Delhi NCR
Let's take an example for better understanding:
Suppose you have 5-6 gyms near your location, those could be Gym/Studio A, Gym/Studio B, Gym/Studio C, and so on. So you can workout at Gym/Studio A up to 5 times, then at Gym/Studio B up to 5 times and so on.


For other locations like Ahmedabad, Jaipur, Pune, Hyderabad
You can attend unlimited workouts at all our partner locations. We have a few unique agreements
where you can only workout up to 5 times in a month.

That's great! We love to spoil you for choices. You can workout at any of the location.

a) Open the FITPASS app.
b) Select your Current/Preferred Location from the left-hand side corner option.
c) Click on “View all”
d) Next screen will share list of all available options
e) Use various Sort & Filter options

No worries. Just cancel 1.5 hours before the workout to open up the spot for other members. However, as you can reserve a workout even 1 minute before the workout time, we always suggest you reserve when you are absolutely confident about your availability.

Follow these simple steps to cancel Workout:
a) Go to my profile.
b) Tap on FITPASS history and tap on the workout you want to cancel.
c) Tap on cancel and later confirm it.

Simply follow the steps mentioned below:
a) Tap on "Get Membership"
b) Choose your plan
c) Make the payment
d) Get. Set. Sweat.

Follow the steps to renew your FITPASS membership:
a) Go on "My Profile" section on the App.
b) Click on "Extend Membership"
c) Choose your desired plan
d) Make the payment

Get. Set. Sweat.

You can pay for FITPASS membership on the FITPASS app using the following modes of payment:
a) Credit / Debit cards (Visa / Master Cards)
b) Net Banking
c) PAYTM

  1. Open the FITPASS App
  2. Select your Current/Preferred Location
  3. Click on “View all”
  4. Select any gym or fitness center from the list / search your preferred gym / fitness center
  5. Choose a slot (Preferred time)
  6. Click on “Reserve slot”


Get. Set. Sweat.

a) Open the FITPASS App
b) Check bottom end of the screen.
c) Select on colored Sticky Tab.
d) Select on SCAN QR CODE (This option will also share URC Code).
e) This option will be available 30 minutes prior to the workout timing Gym/Studio will be notified about successful scanning.

If the QR code scan doesn’t work / option doesn’t come, then please share the URC from the FITPASS History section of the app.

To check all the workouts - previously reserved as well as upcoming, please follow these steps:
a) Go on "My Profile" section on the App.
b) Click on "FITPASS HISTORY"
c) All reserved workouts are listed here.

We would recommend you reserve your workout early to enjoy a hassle free experience.

FITPASS is your own personal, non-transferable fitness pass.

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

FITFEAST - dedicated Diet & Nutrition assistance to achieve your fitness goals through a customized diet plan and real-time consultation with your Personal Nutritionist.

a) Open the FITPASS app
b) Click on FITFEAST
c) Provide your basic details like Age, Weight & Height etc through A.I. initiated form
d) Enroll for FITFEAST membership
e) On the basis of your details, a Personal Nutritionist will be assigned to you
f) You can initiate chat through the app to connect with your Nutritionist

FITFEAST includes:
a) Real-time Nutritionist assistance on the app
b) Customized daily diets based on your lifestyles and preferences
c) 24x7 in-app chat with your Nutritionist
d) Calorie Counter to maintain a record of the calories consumed
e) Ease of scheduling calls with your Personal Nutritionist
f) Water tracker to help you track your water intake
g) Meal log to help you follow your assigned diets

You can pay for FITFEAST membership on FITPASS using the following modes of payment:
a) Credit / Debit cards (Visa / Mastercards)
b) Net Banking
c) PAYTM

Simply follow the steps mentioned below:
a) Tap on "FITFEAST"
b) Select "Buy FITFEAST" and tap on desired plan
c) Clik "Buy Now" and select the payment method
d) Enter your card details and tap on continue

Once you buy the FITFEAST membership, you can use it for a period of 30 days (or 90 days) from the date of purchase. For instance, you've purchased a membership on March 15th, 2018, then it will be valid till April 14th, 2018.

FITFEAST membership starts from the date and time of purchase of the membership.

a) Open the FITPASS app
b) Select FITFEAST
c) Tap on the Navigation panel on the right side top corner
d) Click on “Chat with Nutritionist”
e) Initiate the chat with your personal nutritionist

a) Open the FITPASS app
b) Select FITFEAST
c) Tap on Navigation panel on the right side top corner
d) Click on “Schedule Call”
e) Select “SCHEDULE A CALL”
f) Choose “Today” or “Tomorrow”
g) Specify your convenient time slot
h) Click on “SUBMIT”
You will receive a call from your Personal Nutritionist at your suggested time slot.

a) Open the FITPASS app
b) Click on "FITFEAST"
c) Fill A.I. Initiated form (if applicable)
d) Log your previous meal and give your feedback (if applicable)
e) Scroll options to the right of "Log a Meal"
f) Click on "Show my Meal Log"
g) Select the date you want to check the assigned diet for
h) Scroll down to check your complete diet and nutrition plan

Follow the steps to renew your membership:
a) Go on the FITFEAST section of the App on the main menu
b) Click on "Extend Membership"
c) Choose your desired plan
d) Make the payment

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

FITPRIME is a prime membership of FITPASS, providing extra benefits every time you renew any of your memberships.
Below are the benefits which can be availed with FITPRIME.


FITPASS
Purchase for 1 month, you get additional 7 days
Purchase for 3 months, you get additional 7 days


FITFEAST
Purchase for 1 month, you get additional 7 days
Purchase for 3 months, you get additional 7 days


FITCOACH
Purchase for 3 months, you get additional 3 MonthsPurchase for 6 months, you get additional 6 Months


FITCASH
Get Double cash back on referrals.

Follow the steps:
a) Open the FITPASS application
b) Click on the Profile section on the right top corner
c) Scroll the page & find FITPRIME
d) Tap on FITPRIME
e) The screen will show you all the benefits of FITPRIME

Follow the steps:
a) Open the FITPASS application
b) Click on the Profile section on the right top corner
c) Scroll the page & find FITPRIME
d) Tap on FITPRIME and click on "Activate now"
e) Make the payment

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

FITCOACH - Revolutionary, artificial intelligence enabled training and coaching plans that evolve and adapt to your needs and fitness goals. Personalized fitness routines and workout plans curated to provide assistance through smart HD instruction videos, with special emphasis on form and technique.

Once you have purchased the FITCOACH membership, you can avail the services for a period of three months (or six months) from the date of purchase. For instance, you've purchased a membership on March 19th, 2018, then it will be valid till June16th, 2018.

FITCOACH services start from the date and time of purchase of the service.

a) Open the FITPASS application
b) Click on FITCOACH
c) Provide your basic details like Age, Weight & Height etc. through an A.I. initiated form
d) Choose your Workout Plan based on your fitness goal – Shortcut to Shred, The Flat Tyres, Power Abs, All Must Go and so on
e) Enroll for FITCOACH membership
f) Select “Today’s Workout”
g) Follow the exercises and achieve your fitness goals

FITSHOP is a one stop shop for a wide range of health and fitness products - mega savings on supplements, trackers, fitness apparel, accessories and much more.

• Open the FITPASS application
• Scroll the homepage to find FITSHOP
• Just below Google Fit (Android) /Health (iOS) Integration option
• Click on VIEW SHOP
• Next screen will show all products on FITSHOP

Benefits of purchasing products from FITSHOP:
a) Exclusive top quality fitness and wellness products
b) 100% genuine and certified health supplements
c) Mega savings and price match guarantee

All sales are final. Refunds will not be generated for any products bought on the website/app.

A user gets FITPASS credits on applying different promotional codes which promises cashback.

FITPASS credits are valid for a year.

We are always on the look out to partner with new studios offering exciting workouts.
To know more about partnering with us and growing your business, please share the following details on partners@fitpass.co.in :
Name of the Gym/Studio:
Name of the Concerned Person:
Contact Number of the Concerned Person:
Location of the Gym/Studio:
Our Partner Team will reach out to you after going through the details. Join us in revolutionising the Indian fitness industry!

FITPASS membership cost depends on its tenure.
For 1 month – Rs.999 (Exclusive of taxes)
For 3 months–Rs.2499 (Exclusive of taxes)
For 6 months– Rs. 4199 (Exclusive of taxes)

You can get FITCASH through the options mentioned below:
➢ By Sharing your Referral code with your Friends, Relatives etc.
➢ By Applying Coupon Codes offered by FITPASS

FITCASH depend on the code that you use.
➢ Offers are reflected in our App and have different values.
➢ You will get a credit of Rs.100 each time your referral code is applied. This happens when your relative or friend or with whom the code is shared downloads the App and registers themselves using your referral code. Both, your relative and you will receive Rs.100 as FITCASH.

To activate FITPRIME, please follow the steps mentioned below:

  1. Open the FITPASS App.
  2. Go to the “My Profile” section
  3. Click on FITPRIME
  4. Make the Payment of Rs.499
  5. Get. Set. Sweat.

Reserved workout can only be canceled 1:30 hours before the scheduled time. Please follow the steps mentioned below:

  1. Open the FITPASS App
  2. Go to the “My Profile” section
  3. Click on “FITPASS History” in the menu
  4. Tap on “Upcoming Workouts”
  5. Select the workout you want to cancel and click on Cancel workout.

Please be informed any cancelation made by you will not be counted in the number of workouts you are entitled to attend at a gym or fitness center for that particular month.

Please follow the steps mentioned below:
➢ Open the FITPASS App
➢ Enter your location
➢ All partner gyms / studios will be listed.

Sauna and Steam bath are not included in the FITPASS membership. A user can avail these services at the sole discretion of the gym / fitness center.

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

Once you have purchased the FITCOACH membership, you can avail the services for a period of 3 months (or 6 months) from the date of purchase. For instance, you've purchased a membership on March 19th, 2018, then it will be valid till June 16th, 2018.

  1. Open the FITPASS app
  2. Click on FITCOACH
  3. Provide your basic details like Age, Weight, Height etc. through an A.I. initiated form
  4. Choose your Workout Plan based on your fitness goal – Shortcut to Shred, The Flat Tyres, Power Abs, All Must Go and so on
  5. Enroll for FITCOACH membership
  6. Select “Today’s Workout”
  7. Follow the exercises and achieve your fitness goals

A user gets FITCASH on applying various promotional codes. On purchase of a membership, a user can redeem their FITCASH, but can avail a discount of maximum 25% of total MRP. FITCASH has no expiry date.

We are always on the look out to partner with new gyms and fitness centers offering exciting workouts. To know more about partnering with us and growing your business, please share the following details on partners@fitpass.co.in :
Name of your Gym / Fitness Centre:
Name of the Concerned Person:
Contact Number of the Concerned Person:
Location of the Gym / Fitness Centre:
Our Partner Team will reach out to you after going through the details.
Join us in revolutionizing the Indian fitness industry!

You can reserve a workout just a minute before the workout time, but we would recommend you reserve your workouts early to enjoy a hassle free experience.

Once you have reserved a workout, you will receive an email and a SMS with the URC. You can also view the URC on the app in your “Upcoming Workout” section.

With FITPASS, you get the freedom to workout anywhere and anytime across all locations. Facilities like Towel, Parking, Locker etc. depend on the sole discretion of the gym / fitness center.