FITPASSGeneral Workout Tips and Frequently Asked Questions about FITPASS

Sweatiquette & FAQs

Arrive Early:
Reach the fitness center at least 5 minutes before the session begins. Familiarize yourself with others and the environment
Reserve & Cancel in Advance:
Plan ahead and allow others as well as yourself to be prepared for a hassle-free workout
Scan QR Code:
Carry your phone to Scan the QR code at the fitness center before starting your workout. Request the personnel at the center to scan the code in case you are unable to do so due to an unforeseen reason
Dress to Sweat:
Dress appropriately to avoid discomfort during your workout
Be a Pro:
Switch off your cell phone, spit out your gum, keep the weights back in their place, and fold the mat after your workout. Most importantly, don’t forget to have fun
Reach us Easily:
Get in touch with us directly on the app for any information. We are more than happy to help

FAQs

What is FITPASS membership?

With FITPASS membership, you can workout wherever you want, however you want & whenever you want across any of our 5,500+ partner gyms and fitness centers across 39+ cities of India.

 

Membership Cycle

 

You can choose between 2 plans:

  • FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges)
  • FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges)

Your membership starts from the date and time of purchase of the membership. If you've purchased a monthly membership on March 15th, then it will be valid till April 14th.

How long is the FITPASS membership cycle?

FITPASS membership cycle depends on the plan that you have purchased. You can use it for a period of 1 Month / 3 Months from the date of purchase. For instance, if you've purchased a monthly FITPASS membership on March 15th, 2021, then it will be valid till April 14th, 2021.

When does my Membership (FITPASS, FITCOACH, FITFEAST) start?

Your (FITPASS, FITCOACH, FITFEAST) membership starts from the date and time of purchase of the membership.

Can I reserve any class/workout?

Yes, you may choose to reserve any class or workout. With FITPASS, you have thousands of options & Gym workout, Zumba dance classes, Crossfit sessions, Pilates, Circuit Training, Kickboxing classes, Mixed Martial Arts training, Spinning, and Yoga classes among many. However, we urge you to reserve early as spots in popular workouts fill up quickly.

How many workouts can I reserve?

We allow our users to workout at any gym or studio as many times as they please.

 

You may choose to reserve any number of workouts at the same gym if you please. However, we advise you to try out new and interesting activities at different fitness centers whenever you can.

 

We do not believe in limitations. However, we do hope that you do not overexert yourself by choosing, let's say a full-fledged gym workout with an intensive kickboxing class in a single day. Nonetheless, if you can manage, we welcome you to workout as hard as you can.

Can I only attend 5 workouts in the complete membership cycle?

We have different plans that you can opt for as per your requirement.

 

FITPASS BASIC - Attend unlimited workouts with FITPASS Basic - One pass to 5,500+ fitness centers starting at just ₹999*/month. You can reserve or visit any fitness center up to 5 times each month.

 

FITPASS Premium - gives you unrestricted access to all 5,500+ fitness centers in the curated network at just ₹1,599*/month. You can reserve or visit the same fitness center once every day till your membership lasts.

What if I am unable to find gyms near me or fitness centers near my area?

You can get all the information you need on the website or the app.

 

  • Open the FITPASS App
  • Click on Fitness Centers
  • The screen will display all the available options in and around your area
  • Filter or sort according to your needs

 

For instance, if you want to take Spinning classes or sessions, you can browse through all the available options near your area and choose as per your convenience. If you are still unable to find gyms or fitness centers near you then please contact customer support at care@fitpass.co.in

I can not make it to a workout. What is the cancellation policy?

No worries. Just cancel 90 minutes before the workout begins so that other members can book. You can reserve a spot at a workout just a minute before it starts. However, we suggest that you reserve a slot when you're absolutely confident about your availability;

 

In case you are unable to attend a certain slot, let's say a Pilates class at 7 P.M, you can cancel it by 5:30 P.M. on the same day. If you miss this deadline, we request you to call us to inform us.

 

Steps to Cancel :

 

  • Open the FITPASS App
  • Go to the & My Profile section
  • Click on Workout Reservation
  • Select the workout you want to cancel and tap on and Cancel the Workout
How do I buy FITPASS Membership?

Start by downloading the FITPASS app

 

 

Get. Set. Sweat.

How can I renew my FITPASS membership?
  • Go to your FITPASS profile.
  • Choose your membership details.
  • Select the service you want to renew.
  • Make the payment.

 

Get. Set. Sweat.

 

Please note- You can only renew your membership 10 days before upcoming renewals.

What are the acceptable modes of payment to purchase FITPASS membership?

We accept all modes of digital payment, cards and net banking for all our services.

How do I reserve my workout?

You can get all the information you need on the website or the app.

 

  • Open the FITPASS App
  • Click on Fitness Centers
  • The screen will display all the available options for workouts.
  • Filter or sort according to your needs
How can I scan the QR Code and confirm my workout?

 

The option will be available 30 minutes prior to the workout timing. The Gym/Studio will be notified about successful scanning. If the QR code scan doesn't work, then please share the URC from the workout reservation history. 

 

Please note- Only after you have scanned the QR code will your workout be confirmed.

How do I check my workout history?

Go to My Profile section on the App and tap on Workout reservation History. All the reserved workouts are listed there.

Can I make a last minute reservation?

We would recommend you reserve your workout early to enjoy a hassle free experience.

Can I make a reservation for my friend from my FITPASS App?

FITPASS membership is personal and non-transferable. You can only reserve workouts for yourself.

What is the refund policy for FITPASS?

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

What is FITFEAST?

FITFEAST is personalized and dedicated diet and nutrition assistance. Customized diet plans and real-time consultation with your personal nutritionist help you to achieve your fitness goals. For example, if you are attending cross fit sessions on a regular basis, our certified nutritionist will create a diet that will help you to get the best results.

 

You may choose a FITFEAST membership for 1 or 3 months. We suggest you to get the membership for as long as you plan to follow a diet plan. Your FITFEAST membership begins from the date and time when you buy the membership.

How do I access FITFEAST on the App?
  • Open the FITPASS app
  • Click on FITFEAST
  • Provide your basic details like Age, Weight & Height etc through A.I. initiated form
  • Enroll for FITFEAST membership
  • On the basis of your details, a Personal Nutritionist will be assigned to you
  • You can initiate chat through the app to connect with your Nutritionist
What does FITFEAST membership include?

FITFEAST includes:

 

  • Real-time Nutritionist assistance on the app
  • Customized daily diets based on your lifestyles and preferences
  • 24x7 in-app chat with your Nutritionist
  • Calorie Counter to maintain a record of the calories consumed
  • Ease of scheduling calls with your Personal Nutritionist
  • Water tracker to help you track your water intake
  • Meal log to help you follow your assigned diets
How can I buy FITFEAST?

We have several different options available through which you can buy the FITFEAST subscription.

 

Either you can open the FITPASS app and Tap on FITFEAST.

 

Or

 

  • You can go to the profile section.
  • Tap on membership details.
  • Click on Get Fit Now.
When does my FITFEAST membership start?

FITFEAST membership starts from the date and time of purchase of the membership.

How can I start a chat with my personal Nutritionist?
  • Open the FITPASS App
  • Select FITFEAST
  • Tap on the Navigation panel on the right top corner
  • Select Schedule A Call
  • Choose Today or Tomorrow as per your convenience
  • Specify your convenient time slot
  • Click on SUBMIT 

 

You will receive a call from your Personal Nutritionist at your suggested time slot.
 

How can I schedule a call with my Personal Nutritionist?
  • Open the FITPASS App
  • Select FITFEAST
  • Tap on the Navigation panel on the right top corner
  • Select Schedule A Call
  • Choose Today or Tomorrow as per your convenience
  • Specify your convenient time slot
  • Click on SUBMIT

 

You will receive a call from your Personal Nutritionist at your suggested time slot.

How do I check the diet assigned by my personal Nutritionist?
  • Open the FITPASS App
  • Click on FITFEAST
  • Fill A.I. Initiated form (if applicable)
  • Log in your previous meal and give your feedback (if applicable)
  • Scroll options to the right of Log a Meal
  • Click on Show my Meal Log

 

Select the date you want to check the assigned diet for Scroll down to check your complete diet and nutrition plan

How do I renew my FITFEAST Membership?
  • Go to your FITPASS profile.
  • Choose your membership details.
  • Select the service you want to renew.
  • Make the payment.

 

Get. Set. Sweat.

 

Please note- You can only renew your membership 10 days before upcoming renewals.

What is the refund policy for FITFEAST membership?

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

What is FITPrime?

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

 

FITPASS :

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

 

FITFEAST

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

 

FITCOACH

  • Get 3 months extra with a purchase of 3 months
  • Get 6 months extra with a purchase of 6 months

 

FITCASH

 

Get double cash back on referrals

How do I get to know the benefits of FITPRIME?

Follow these steps:

 

  • Open FITPASS
  • Go to FITPRIME
  • Choose your membership details.

 

Get. Set. Sweat.

 

Or

 

You can simply check them out here

 

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

 

FITPASS

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

 

FITFEAST

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

 

FITCOACH

  • Get 3 months extra with a purchase of 3 months
  • Get 6 months extra with a purchase of 6 months

 

FITCASH

 

Get double cash back on referrals.

How to activate Prime membership?

We have several different options available through which you can buy the FITPRIME subscription.

 

Either you can open the FITPASS app and Tap on FITPRIME.

 

Or

 

You can buy FITPRIME anytime you buy or renew any membership (FITPASS, FITCOACH, FITFEAST).

What is FITCOACH?

FITCOACH- your smart, AI enabled fitness coach that has an advanced recommendation engine for individual assistance (ARIA) to offer intelligent individual assistance to every member. FITCOACH is something that learns all about your fitness needs and goals and recommends workouts accordingly. As you go ahead and follow workouts recommended by FITCOACH, it monitors your habits and what you do and how you do it to improve the recommendations every time. The more you workout, the more exercise it recommends, the more it learns about your body and fitness preferences and helps you achieve your goals faster and in a more organised fashion.

How long is FITCOACH service?

Once you have purchased the FITCOACH membership, you can avail the services for a period of three months (or six months) from the date of purchase. For instance, you've purchased a membership on March 19th, 2022, then it will be valid till June 16th, 2022.

When does my FITCOACH start?

FITCOACH services start from the date and time of purchase of the service.

How do I access FITCOACH?
  • Open the FITPASS application
  • Click on FITCOACH
  • Provide your basic details like Age, Weight & Height etc. through an A.I. initiated form
  • Now ARIA will assign the workout based on your fitness goals and needs.
  • Enroll for FITCOACH membership
  • Select Today's Workout
  • Follow the exercises and achieve your fitness goals
What are the benefits of purchasing products from FITSHOP?
  • Exclusive top quality fitness and wellness products
  • 100% genuine and certified health supplements
  • Mega savings and price match guarantee
How can I browse products on FITSHOP?
  • Open the FITPASS app
  • Scroll through the homepage to find FITSHOP
  • Click on VIEW SHOP

 

The next screen will show all products available on FITSHOP

Why should I purchase products on FITSHOP?

Benefits of purchasing products from FITSHOP:

 

  • Exclusive top quality fitness and wellness products
  • 100% genuine and certified health supplements
  • Mega savings and price match guarantee
What is the refund policy for any products on FITSHOP?

All sales are final. Refunds will not be generated for any products bought on the website/app.

How many credits can I receive and how?

We intend to thank everyone for introducing other enthusiasts to India's Largest Fitness Network. Your referral code used by a family member or friend will earn you and them Rs.100 as FITCASH in respective FITPASS accounts.

What is the price structure of FITPASS Membership?

FITPASS membership cost depends on its tenure.

 

  • For 1 month Rs.1599 (Exclusive of taxes)
  • For 3 months Rs.3999 (Exclusive of taxes)
How can I get FITCASH?
  • By sharing your referral code with your Friends, Relatives etc.
  • By applying Coupon Codes offered by FITPASS
How much credit will I get and how?
  • FITCASH depend on the code that you use.
  • Offers are reflected in our App and have different values.

 

You will get a credit of Rs.100 each time your referral code is applied. This happens when your relative or friend or with whom the code is shared downloads the App and registers themselves using your referral code. Both, your relative and you will receive Rs.100 as FITCASH.

How can I activate the FITPRIME membership?
  • Open the FITPASS application
  • Tap on the Profile section on the right top corner
  • Scroll down find FITPRIME
  • Tap on FITPRIME and click on Activate now
  • Make the payment
Can I cancel my workout reservation at the last minute?

Your reserved workout can only be canceled 90 minutes before the scheduled time. Please be informed any cancelation made by you will not be counted in the number of workouts you are entitled to attend at a gym or fitness center for that particular month.

Is a cancelled workout considered as availed?

No. However, you are required to cancel a workout 90 minutes before it begins. In case you are unable to do so, please inform us ASAP.

How to check for the Gyms / Fitness Center available in your location?

You can get all the information you need on the website or the app.

 

  • Open the FITPASS App
  • Click on Fitness Centers
  • The screen will display all the available options in and around your area
  • Filter or sort according to your needs
Does the FITPASS membership include sauna, steam bath, or other additional services?

FITPASS membership does not include sauna, steam bath or any other additional services. Access to these services depends solely on the discretion of the gym or fitness studio's owner.

What is the refund policy for FITPRIME?

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

What is the duration of the FITCOACH Membership?

There are 3 FITCOACH membership options:

 

  • 1 Month
  • 3 Months
  • 6 Months

 

Your membership is valid for these periods from the date of the purchase. For instance, a membership purchased on March 19th 2022 will be valid till June 16th 2022.

What is FITCASH? When does it expire?

A user gets FITCASH on applying various promotional codes. On purchase of a membership, a user can redeem their FITCASH, but can avail a discount of maximum 25% of total MRP. FITCASH has no expiry date.

How soon can I reserve a workout?

You can reserve a workout just a minute before the workout time, but we would recommend you reserve your workouts early to enjoy a hassle free experience.

What facilities are included in the FITPASS Membership?

With FITPASS, you get the freedom to workout anywhere and anytime across all locations. Facilities like Towel, Parking, Locker etc. depend on the sole discretion of the gym / fitness center.

How do I activate subscription?

FITPASS allows you to do away with the hassle of manually renewing your membership by opting for a subscription.  To subscribe, log in to your account and on the payment page, you will get the option to subscribe. We accept all modes of digital payment, cards and net banking for all our services.

How do I cancel auto renewal?

The auto-renewal feature is currently available on the monthly membership. In auto-renewal, your membership will be automatically renewed for the successive month at the non-promotional rate unless you opt for cancellation. 

 

Please note you can opt-out of auto-renewal or cancel your subscription only 72 hours *prior to your term renewal date by dropping an email to care@fitpass.co.in. In case you miss the opportunity, your membership will be renewed for the following month.

How long does the subscription last?

The subscription lasts indefinitely till you cancel your membership.

Are there any extra charges on auto renewal/subscription?

Currently, there are no extra charges on the auto-renewal feature. With the subscription plan, you can concentrate on booking classes and fitness and forget about going through the payment procedure at the end of each term.

Can I pay cash for the subscription?

We only offer digital modes of payment for our subscription. Digital payment is hassle-free and updates your membership instantly. We are digi-friendly!

Can I cancel my subscription?

We would hate to see you go! However, we understand that you may be forced for reasons beyond your control to cancel your subscription to the coolest and most fun fitness membership that makes it super economical, convenient, and easy for you to get fit and stay fit!

 

Please bear in mind that in case you have availed any offer to activate your subscription plan, the applicable terms and conditions of the specific offer are to be read in conjunction with terms contained herein and the terms of use.

 

Note: There is no change in T&C's or cancellation policy for the users who have bought the subscription plan before 15th November 2021. 

 

New users who purchase the subscription plan on or after 15th November, 2021 will have the freedom to cancel the subscription plan anytime.

 

After proceeding with the subscription cancellation, the user will be able to workout till the end of the subscription period depending upon the type of subscription plan purchased i.e monthly or quarterly subscription.

How can I cancel my FITPASS subscription?

Note: There is no change in T&C's or cancellation policy for the users who have bought the subscription plan before 15th November 2021.

 

  • Active members who have not claimed any offer (discount, cashback, period promotion, etc.) to activate their FITPASS subscription, may cancel their subscription anytime in the first 14 calendar days of activating their subscription membership without any cancellation charges subject to non-utilisation of any FITPASS service in any manner and subject to FITPASS terms of use.
  • After the expiry of the first 14 calendar days of your active FITPASS membership, active members may cancel their subscription plans in accordance with the applicable terms and conditions contained herein and to be read in conjunction with the terms of use, any time within 72 hours of the next upcoming billing date of their ongoing subscription payment plan through the FITPASS mobile app or by writing to us at care@fitpass.co.in
  • Basis your ongoing subscription plan, any offer claims etc, cancellation charges and fee (including administrative, processing, third party and all other applicable charges and fees) will apply and need to be paid in full prior to any processing or confirmation of any premature cancellation, changes, modification, deferment or the like of your ongoing subscription plan.
  • Users who purchase the subscription plan on or post 15th November 2021 can cancel the subscription without paying the cancellation fee.
What is FITPASS-TV?

FITPASS-TV is your access to live workout sessions for you to work out at home in these unprecedented times. Get fit at home with instructions from expert trainers. Watch certified trainers conducting Boxing, Dancing, Strength Training, Pilates, Power Yoga, Full-body circuits, Functional Training, and Zumba online. All online fitness classes are based on bodyweight exercises and you can get fit even if you do not have dumbbells or other equipment. We urge you to stay consistent in order to make the best of these online workout sessions. Work out with your family for some healthy challenges and strive for better every day. The home workout classes on FITPASS-TV are curated to suit people of all ages and all fitness levels. We advise you to challenge yourself but within your limits. Please consult a doctor or a chiropractor before doing the exercises if you have an injury, chronic pain, or underlying health issues.

How can I watch online fitness classes on FITPASS-TV?

We have made watching LIVE workout sessions as easy as possible. You can watch all the available classes in your smartphone no matter where you are. You can use your mobile data to stream the online workout sessions but we recommend that you use a good Wi-Fi connection for uninterrupted streaming. If you can cast your phone on your TV or monitor, nothing better!

How do I join live workout sessions on FITPASS-TV?

It's fairly simple. The first thing you need to do to get fit at home is to download the FITPASS application on your iOS or Android mobile. Follow the steps and register yourself. Next, you will see FITPASS-TV on the app home screen. Tap the Join Now button to get started.

 

Once you are in, you will see the schedule. Browse through the slots and choose whichever one suits you. You can join workouts in advance up to a week from the current date. Don't forget to browse through the elapsed online fitness classes as well.

Are the trainers qualified to conduct live workout sessions?

Absolutely! All the trainers are certified in their respective fields. Most of them work as fitness instructors at gyms and fitness studios across India. In fact, you might even recognize some of them from your favorite fitness centers on the FITPASS network. Rest assured that the instructions you receive are coming from experience.

Can I get reminders for the upcoming workout sessions on FITPASS TV?

Sure thing! We can synchronize the FITPASS TV classes with the calendar application on your phone if you want. You will receive notifications accordingly. So make sure you allow it. And if you think that you can log in without any reminders, please feel free to do it.

Can I get personal online sessions?

We are working on one-on-one Live classes and plan to launch the services soon. Till then, enjoy the currently available Live workout classes every day to stay fit and healthy while staying home.

What is the authenticity of your dietary recommendations?

All health and medical recommendations, reports, calculations, diagnoses, etc. are based on the official data provided by the National Institute of Nutrition. Please click here to find out the basis of our recommendations in detail.

How can I activate the FITPASS Membership?

You can activate your FITPASS Membership by simply downloading the FITPASS application via https://fitpass.co.in/app and fill in your basic details and verify your phone number. Once in, you will be able to browse studios nearby and activate your FITPASS membership 

 

Or

 

You can go to the FITPASS website via https://fitpass.co.in/membership and activate your membership directly from the website.

What is the FITPASS Membership Fees?

FITPASS Membership cost depends on its tenure.

 

  • 1 Month
    • Rs.1,599 (Exclusive of Taxes)
  • 3 Months
    • Rs.3,999 (Exclusive of Taxes)
Can I cancel my FITPASS membership?

FITPASS memberships can be activated for a period of one month or three months for which you have to pay in advance. You can cancel it at any time but you would NOT be eligible for a refund, partial or full. It is better to avail the benefits of your membership.

Which plan should I take if my goal is to build muscles?

Muscle building is an ongoing process and you need to work on it consistently. Get the 3- or 6-month FITCOACH for the best results.

How is FITCOACH beneficial for me?

FITCOACH is a smart, AI enabled fitness coach that has an advanced recommendation engine for individual assistance (ARIA) to offer intelligent individual assistance to every member. FITCOACH is beneficial in the way that it is something that learns all about your fitness needs and goals and recommends workouts accordingly. As you go ahead and follow workouts recommended by FITCOACH, it monitors your habits and what you do and how you do it to improve the recommendations every time. The more you workout, the more exercise it recommends, the more it learns about your body and fitness preferences and helps you achieve your goals faster and in a more organised fashion.

Which plan should I purchase if I am a beginner?

Go for the 3-month plan if you are a beginner. Try to workout at least 3 times every week to get into a routine. You can get the 6-month plan as well, as it will push you to stay consistent if you set a reasonable goal for yourself.

What is FITPASS Basic?

Attend unlimited workouts with FITPASS Basic - One pass to 5,500+ gyms and fitness centers at just INR 999*/month. Visit every fitness center up to 5 times each month. We have launched FITPASS in 22 new cities- Guwahati, Patna, Raipur, Goa, Vadodara, Surat, Shimla, Ranchi, Kochi, Indore, Bhopal, Bhubaneshwar, Ludhiana, Amritsar, Udaipur, Jodhpur, Madurai, Coimbatore, Lucknow, Kanpur, Agra, Dehradun. For these cities you can attend unlimited workouts in your city but you can only attend 5 workouts in a different city. For instance, if you reside in Guwahati then you can attend unlimited workouts in Guwahati in a month but in all the other cities you can attend upto 5 workouts in a gym in a month.

What is FITPASS Premium?

FITPASS Premium gives you unlimited access to all 5,500+ gyms and fitness centers in the curated partner network across 39+ cities of India starting at just INR 1,599*/month. You may visit the same fitness center once every day till your membership lasts.

How many workouts can I reserve with FITPASS Basic?

You can reserve unlimited workouts in all our partnered gyms/studios. However, at a single gym/studio you can reserve up to 5 times in a month.


Suppose you have 5-6 gyms near your location, those could be Gym/Studio A, Gym/Studio B, Gym/Studio C, and so on. So, you can reserve a workout at Gym/Studio A up to 5 times, then at Gym/Studio B up to 5 times and so on.


If you are unable to attend your workout session, then cancel the reservation else it will be counted in your 5 workouts at the gym. You can cancel the reserved session 90 minutes before the scheduled session.

How many workouts can I attend with FITPASS Premium?

As many as you want! FITPASS Premium allows you to work out every day at the same or different fitness centers. You may visit the same fitness centre once every day till your membership lasts.

Can I work out in any city with FITPASS Basic?

Yes, you can workout in any city which is visible on the https://fitpass.co.in/studio or our app- https://fitpass.co.in/app.

What is FP Lite?

FP Lite is a membership where you can access a combination of any two out of the three services offered by us - the combinations being FITCOACH + FITFEAST, FITFEAST + FITPASS, and FITCOACH + FITPASS.

What is FITPASS Pro "FP PRO"?

FP Pro "FITPASS Pro" is an all inclusive membership that lets you access all our services - FITPASS, FITFEAST and FITCOACH.

Do I need to pay the cancellation fee, if I have purchased the FITPASS subscription plan post 15th November 2021?

We would hate to see you go. But no, you do not have to pay any cancellation charges if you have bought the subscription plan post 15th November 2021. With the all new subscription plan we have made cancellation hassle free.

Can I pause my membership (FITPASS/FITFEAST/FITCOACH) in between my membership cycle?

There is no provision to pause the membership or to put it on hold. Membership once activated cannot be paused at any time for any reason.

Can I change my subscription plan after activation?

No, you can not change or alter your subscription plan after activation. In case of any queries you can reach out by writing to us at care@fitpass.co.in or request a callback. We are always available to help!

How can I activate the FITPASS subscription?

FITPASS subscription services can be simply activated with these simple steps.


Open the FITPASS mobile application (https://fitpass.co.in/app) and click on subscribe now.


Or


Visit (https://fitpass.co.in/subscription) and tap on subscribe now. To activate your FITPASS subscription plan, your eligible card needs to be verified/authenticated.

Who is eligible for the FITPASS subscription?

Anyone and everyone is eligible for the FITPASS Subscription.

Can My Membership Be Deferred?

The membership is activated on the same day as the date of purchase and in any circumstances, cannot be deferred. The membership cycle will start from the date of purchase. Any lapse or delay in the usage of the membership will not be added back/credited.

If I avail the current offer, how will it affect my ongoing membership plan?

As per the offer T&Cs, if you avail any offer along with your ongoing membership, the offer benefits or add-on days will be added to your membership only after the completion of your existing membership.

How do I use a coupon on Fitpass?

To apply a coupon code please follow this link- https://fitpass.co.in/membership or https://fitpass.co.in/app. If you are still facing any issues in applying a coupon code then please reach out to us at care@fitpass.co.in.

I am facing a problem in scheduling a call with the dietitian?

If you are facing a problem in scheduling a call with our experts then please reach out to us at care@fitpass.co.in.

I am unable to scan the QR Code. What should I do?

If you are facing a problem in scanning the QR Code then please reach out to us at care@fitpass.co.in with a screenshot or video.

Who is ARIA?

ARIA stands for Advanced Recommendations engine for Individual Assistance. It is an Artificial Intelligence based fitness coach that helps you workout as per your convenience. ARIA monitors your habits and learns about your fitness needs & goals and recommends workouts accordingly.

Can I upgrade my FITPASS Basic plan to FITPASS Premium?

Yes, you can upgrade your FITPASS Basic plan to FITPASS Premium simply by clicking on this link- https://api-fitpass.in/site/checkmembershipplan

How can I upgrade FITPASS Basic to FITPASS Premium?

Yes, you can upgrade your FITPASS Basic plan to FITPASS Premium simply by clicking on this link- https://api-fitpass.in/site/checkmembershipplan

Is it possible to upgrade my FITPASS Basic plan to FITPASS Premium?

Yes, you can upgrade your FITPASS Basic plan to FITPASS Premium simply by clicking on this link- https://api-fitpass.in/site/checkmembershipplan