FITPASS

SWEATIQUETTE FAQs

Arrive Early:
Reach the fitness centre at least 5 minutes before the session begins. Familiarise yourself with others and the environment
Reserve & Cancel in Advance:
Plan ahead and allow others as well as yourself to be prepared for a hassle-free workout
Scan QR Code:
Carry your phone to Scan the QR code at the fitness centre before starting your workout. Request the personnel at the centre to scan the code in case you are unable to do so due to an unforeseen reason
Dress to Sweat:
Dress appropriately to avoid discomfort during your workout
Be a Pro:
Switch off your cell phone, spit out your gum, keep the weights back in their place, and fold the mat after your workout. Most importantly, don’t forget to have fun
Reach us Easily:
Get in touch with us directly on the app for any information. We are more than happy to help
Your Fitness Queries Resolved
Explore the answers to understand this innovative feature better so you stay ahead in your fitness journey.
What is FITPASS?

FITPASS is your one-stop destination for complete wellness. Whether you're a fitness enthusiast, a beginner, or someone seeking a healthier lifestyle, FITPASS offers a comprehensive suite of services to cater to your unique needs. Elevate your fitness journey with personalised guidance from expert nutritionists, immersive live workout sessions led by certified trainers, and an AI-enabled fitness coach to tailor your routines and track progress. FITPASS empowers you to achieve your goals through a holistic approach, combining physical exercise, mindful nutrition, and cutting-edge technology.

How long is the FITPASS membership cycle?

FITPASS membership cycle depends on the plan that you have purchased. You can use it for a period of 1 Month / 3 Months from the date of purchase. For instance, if you have purchased a monthly FITPASS membership on March 15th, 2021, then it will be valid till April 14th, 2021.

When does my Membership (FITPASS, FITCOACH, FITFEAST) start?

Your (FITPASS, FITCOACH, FITFEAST) membership starts from the date and time of purchase of the membership.

Can I reserve any class/workout?

Yes, you may choose to reserve any class or workout. With FITPASS, you have thousands of options & Circuit Training, Gym workout, Zumba dance classes, Crossfit sessions, Pilates, Kickboxing classes, Mixed Martial Arts training, Spinning, and Yoga classes. However, we urge you to reserve early as spots in popular workouts fill up quickly.

How many workouts can I reserve?

We allow our users to workout at any gym or studio as many times as they please.

 

You may choose to reserve any number of workouts at the same gym if you please. However, we advise you to try out new and interesting activities at different fitness centers whenever you can.

 

We do not believe in limitations. However, we do hope that you do not overexert yourself by choosing, let's say a full-fledged gym workout with an intensive kickboxing class in a single day. Nonetheless, if you can manage, we welcome you to workout as hard as you can.

Can I only attend 5 workouts in the complete membership cycle?

We have different plans that you can opt for as per your requirement.

 

FITPASS BASIC - Attend unlimited workouts with FITPASS Basic - One pass to 8,100+ fitness centers starting at just ₹999*/month. You can reserve or visit any fitness center up to 5 times each month.

 

FITPASS Premium - gives you unrestricted access to all 8,100+ fitness centers in the curated network at just ₹1,599*/month. You can reserve or visit the same fitness center once every day till your membership lasts, except for the centers with special arrangements.

What if I am unable to find gyms near me or fitness centers near my area?

You can get all the information you need on the website or the app.

 

  • Open the FITPASS App
  • Click on Fitness Centers
  • The screen will display all the available options in and around your area
  • Filter or sort according to your needs

 

For instance, if you want to take Spinning classes or sessions, you can browse through all the available options near your area and choose as per your convenience. If you are still unable to find gyms or fitness centers near you then please contact customer support at care@fitpass.co.in

I can not make it to a workout. What is the cancellation policy?

No worries. Just cancel 90 minutes before the workout begins so that other members can book. You can reserve a spot at a workout just a minute before it starts. However, we suggest that you reserve a slot when you are absolutely confident about your availability;

 

In case you are unable to attend a certain slot, let us say a Pilates class at 7 P.M, you can cancel it by 5:30 P.M. on the same day. If you miss this deadline, we request you to call us to inform us.

 

Steps to Cancel :

 

  • Open the FITPASS App
  • Go to the & My Profile section
  • Click on Workout Reservation
  • Select the workout you want to cancel and tap on and Cancel the Workout
How do I buy FITPASS Membership?

Start by downloading the FITPASS app

 

 

Get. Set. Sweat.

How can I renew my FITPASS membership?
  • Go to your FITPASS profile.
  • Choose your membership details.
  • Select the service you want to renew.
  • Make the payment.

 

Get. Set. Sweat.

 

Please note- You can only renew your membership 10 days before upcoming renewals.

What are the acceptable modes of payment to purchase FITPASS membership?

We accept all modes of digital payment, cards and net banking for all our services.

How do I reserve my workout?

You can get all the information you need on the website or the app.

 

  • Open the FITPASS App
  • Click on Fitness Centers
  • The screen will display all the available options for workouts.
  • Filter or sort according to your needs
How can I scan the QR Code and confirm my workout?

 

The option will be available 30 minutes prior to the workout timing. The Gym/Studio will be notified about successful scanning. If the QR code scan doesn't work, then please share the URC from the workout reservation history. 

 

Please note- Only after you have scanned the QR code will your workout be confirmed.

How do I check my workout history?

Go to My Profile section on the App and tap on Workout reservation History. All the reserved workouts are listed there.

Can I make a last minute reservation?

We would recommend you reserve your workout early to enjoy a hassle free experience.

Can I make a reservation for my friend from my FITPASS App?

FITPASS membership is personal and non-transferable. You can only reserve workouts for yourself.

What is the refund policy for FITPASS?

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

What is FITPASS membership?

FITPASS membership allows you to access over 8100+ premium fitness centres across India. Work out wherever, however, and whenever you want with this flexible membership that starts on your purchase date.

How do I access FITFEAST on the App?
  • Open the FITPASS app
  • Click on FITFEAST
  • Enroll for FITFEAST membership
  • On the basis of your details, a Personal Nutritionist will be assigned to you
  • You can initiate chat through the app to connect with your Nutritionist
What does FITFEAST membership include?

FITFEAST includes:

 

  • Real-time Nutritionist assistance on the app
  • Customized daily diets based on your lifestyles and preferences
  • 24x7 in-app chat with your Nutritionist
  • Calorie Counter to maintain a record of the calories consumed
  • Ease of scheduling calls with your Personal Nutritionist
  • Water tracker to help you track your water intake
  • Meal log to help you follow your assigned diets
How can I buy FITFEAST?

We have several different options available through which you can buy the FITFEAST subscription.

 

Either you can open the FITPASS app and Tap on FITFEAST.

 

Or

 

  • You can go to the profile section.
  • Tap on membership details.
  • Click on Get Fit Now.
When does my FITFEAST membership start?

FITFEAST membership starts from the date and time of purchase of the membership.

How can I start a chat with my personal Nutritionist?
  • Open the FITPASS App
  • Select FITFEAST
  • Tap on the Navigation panel on the right top corner
  • Select Schedule A Call
  • Choose Today or Tomorrow as per your convenience
  • Specify your convenient time slot
  • Click on SUBMIT 

 

You will receive a call from your Personal Nutritionist at your suggested time slot.
 

How can I schedule a call with my Personal Nutritionist?
  • Open the FITPASS App
  • Select FITFEAST
  • Tap on the Navigation panel on the right top corner
  • Select Schedule A Call
  • Choose Today or Tomorrow as per your convenience
  • Specify your convenient time slot
  • Click on SUBMIT

 

You will receive a call from your Personal Nutritionist at your suggested time slot.

How do I check the diet assigned by my personal Nutritionist?
  • Open the FITPASS App
  • Click on FITFEAST
  • Fill A.I. Initiated form (if applicable)
  • Log in your previous meal and give your feedback (if applicable)
  • Scroll options to the right of Log a Meal
  • Click on Show my Meal Log

 

Select the date you want to check the assigned diet for Scroll down to check your complete diet and nutrition plan

How do I renew my FITFEAST Membership?
  • Go to your FITPASS profile.
  • Choose your membership details.
  • Select the service you want to renew.
  • Make the payment.

 

Get. Set. Sweat.

 

Please note- You can only renew your membership 10 days before upcoming renewals.

What is the refund policy for FITFEAST membership?

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

What is FITPrime?

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

 

FITPASS :

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

 

FITFEAST

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

 

FITCOACH

  • Get 3 months extra with a purchase of 3 months
  • Get 6 months extra with a purchase of 6 months

 

FITCASH

 

Get double cash back on referrals

How do I get to know the benefits of FITPRIME?

Follow these steps:

 

  • Open FITPASS
  • Go to FITPRIME
  • Choose your membership details.

 

Get. Set. Sweat.

 

Or

 

You can simply check them out here

 

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

 

FITPASS

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

 

FITFEAST

  • Get additional 7 days with the 1 month membership
  • Get additional 15 days with the 3 months membership

 

FITCOACH

  • Get 3 months extra with a purchase of 3 months
  • Get 6 months extra with a purchase of 6 months

 

FITCASH

 

Get double cash back on referrals.

How to activate Prime membership?

We have several different options available through which you can buy the FITPRIME subscription.

 

Either you can open the FITPASS app and Tap on FITPRIME.

 

Or

 

You can buy FITPRIME anytime you buy or renew any membership (FITPASS, FITCOACH, FITFEAST).

What is FITFEAST?

FITFEAST provides personalised diet and nutrition assistance to help achieve your fitness goals. Get customised diet plans and real-time consultations with a nutritionist. For example, if you do CrossFit regularly, they'll create a supportive diet plan. Membership begins when purchased and lasts as long as you need dietary guidance.

How long is FITCOACH service?

Once you have purchased the FITCOACH membership, you can avail the services for a period of three months (or six months) from the date of purchase. For instance, you've purchased a membership on March 19th, 2022, then it will be valid till June 16th, 2022.

When does my FITCOACH start?

FITCOACH services start from the date and time of purchase of the service.

How do I access FITCOACH?
  • Open the FITPASS application
  • Click on FITCOACH
  • Provide your basic details like Age, Weight & Height etc. through an A.I. initiated form
  • Now ARIA will assign the workout based on your fitness goals and needs.
  • Enroll for FITCOACH membership
  • Select Today's Workout
  • Follow the exercises and achieve your fitness goals
What are the benefits of purchasing products from FITSHOP?
  • Exclusive top quality fitness and wellness products
  • 100% genuine and certified health supplements
  • Mega savings and price match guarantee
How can I browse products on FITSHOP?
  • Open the FITPASS app
  • Scroll through the homepage to find FITSHOP
  • Click on VIEW SHOP

 

The next screen will show all products available on FITSHOP

Why should I purchase products on FITSHOP?

Benefits of purchasing products from FITSHOP:

 

  • Exclusive top quality fitness and wellness products
  • 100% genuine and certified health supplements
  • Mega savings and price match guarantee
What is the refund policy for any products on FITSHOP?

All sales are final. Refunds will not be generated for any products bought on the website/app.

How many credits can I receive and how?

We intend to thank everyone for introducing other enthusiasts to India's Largest Fitness Network. Your referral code used by a family member or friend will earn you and them Rs.100 as FITCASH in respective FITPASS accounts.

When can I reach the customer care support?

The customer care support team can be reached at 1800 571 4466 from Monday-Friday from 10 A.M to 7.30 P.M

How can I get FITCASH?
  • By sharing your referral code with your Friends, Relatives etc.
  • By applying Coupon Codes offered by FITPASS
How much credit will I get and how?
  • FITCASH depend on the code that you use.
  • Offers are reflected in our App and have different values.

 

You will get a credit of Rs.100 each time your referral code is applied. This happens when your relative or friend or with whom the code is shared downloads the App and registers themselves using your referral code. Both, your relative and you will receive Rs.100 as FITCASH.

How can I activate the FITPRIME membership?
  • Open the FITPASS application
  • Tap on the Profile section on the right top corner
  • Scroll down find FITPRIME
  • Tap on FITPRIME and click on Activate now
  • Make the payment
Can I cancel my workout reservation at the last minute?

Your reserved workout can only be canceled 90 minutes before the scheduled time. Please be informed any cancelation made by you will not be counted in the number of workouts you are entitled to attend at a gym or fitness center for that particular month.

Is a cancelled workout considered as availed?

No. However, you are required to cancel a workout 90 minutes before it begins. In case you are unable to do so, please inform us ASAP.

How to check for the Gyms / Fitness Center available in your location?

You can get all the information you need on the website or the app.

 

  • Open the FITPASS App
  • Click on Fitness Centers
  • The screen will display all the available options in and around your area
  • Filter or sort according to your needs
Does the FITPASS membership include sauna, steam bath, or other additional services?

FITPASS membership does not include sauna, steam bath or any other additional services. Access to these services depends solely on the discretion of the gym or fitness studio's owner.

What is the refund policy for FITPRIME?

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

What is the duration of the FITCOACH Membership?

There are 3 FITCOACH membership options:

 

  • 1 Month
  • 3 Months
  • 6 Months

 

Your membership is valid for these periods from the date of the purchase. For instance, a membership purchased on March 19th 2022 will be valid till June 16th 2022.

How soon can I reserve a workout?

You can reserve a workout just a minute before the workout time, but we would recommend you reserve your workouts early to enjoy a hassle free experience.

What facilities are included in the FITPASS Membership?

With FITPASS, you get the freedom to workout anywhere and anytime across all locations. Facilities like Towel, Parking, Locker etc depend on the sole discretion of the gym/fitness center. Please note that FITPASS doesn’t provide/promise any personal trainer at any gym for the members.

How do I activate subscription?

FITPASS allows you to do away with the hassle of manually renewing your membership by opting for a subscription.  To subscribe, log in to your account and on the payment page, you will get the option to subscribe. We accept all modes of digital payment, cards and net banking for all our services.

How do I cancel auto renewal?

The auto-renewal feature is currently available on the monthly membership. In auto-renewal, your membership will be automatically renewed for the successive month at the non-promotional rate unless you opt for cancellation. 

 

Please note you can opt-out of auto-renewal or cancel your subscription only 72 hours *prior to your term renewal date by dropping an email to care@fitpass.co.in. In case you miss the opportunity, your membership will be renewed for the following month.

How long does the subscription last?

The subscription lasts indefinitely till you cancel your membership.

Are there any extra charges on auto renewal/subscription?

Currently, there are no extra charges on the auto-renewal feature. With the subscription plan, you can concentrate on booking classes and fitness and forget about going through the payment procedure at the end of each term.

Can I pay cash for the subscription?

We only offer digital modes of payment for our subscription. Digital payment is hassle-free and updates your membership instantly. We are digi-friendly!

Can I cancel my subscription?

We would hate to see you go! However, we understand that you may be forced for reasons beyond your control to cancel your subscription to the coolest and most fun fitness membership that makes it super economical, convenient, and easy for you to get fit and stay fit!

 

Please bear in mind that in case you have availed any offer to activate your subscription plan, the applicable terms and conditions of the specific offer are to be read in conjunction with terms contained herein and the terms of use.

 

Note: There is no change in T&C's or cancellation policy for the users who have bought the subscription plan before 15th November 2021. 

 

New users who purchase the subscription plan on or after 15th November, 2021 will have the freedom to cancel the subscription plan anytime.

 

After proceeding with the subscription cancellation, the user will be able to workout till the end of the subscription period depending upon the type of subscription plan purchased i.e monthly or quarterly subscription.

How can I cancel my FITPASS subscription?

Note: There is no change in T&C's or cancellation policy for the users who have bought the subscription plan before 15th November 2021.

 

  • Active members who have not claimed any offer (discount, cashback, period promotion, etc.) to activate their FITPASS subscription, may cancel their subscription anytime in the first 14 calendar days of activating their subscription membership without any cancellation charges subject to non-utilisation of any FITPASS service in any manner and subject to FITPASS terms of use.
  • After the expiry of the first 14 calendar days of your active FITPASS membership, active members may cancel their subscription plans in accordance with the applicable terms and conditions contained herein and to be read in conjunction with the terms of use, any time within 72 hours of the next upcoming billing date of their ongoing subscription payment plan through the FITPASS mobile app or by writing to us at care@fitpass.co.in
  • Basis your ongoing subscription plan, any offer claims etc, cancellation charges and fee (including administrative, processing, third party and all other applicable charges and fees) will apply and need to be paid in full prior to any processing or confirmation of any premature cancellation, changes, modification, deferment or the like of your ongoing subscription plan.
  • Users who purchase the subscription plan on or post 15th November 2021 can cancel the subscription without paying the cancellation fee.
What is FITCOACH?

FITCOACH is an AI-enabled smart fitness coach that learns your needs, goals and preferences. It provides intelligent, personalised workout recommendations through its advanced individual assistance engine (ARIA). As you follow FITCOACH's recommendations, it monitors your habits and continuously adapts the plan to help you progress efficiently.

How can I watch online fitness classes on FITPASS-TV?

We have made watching LIVE workout sessions as easy as possible. You can watch all the available classes in your smartphone no matter where you are. You can use your mobile data to stream the online workout sessions but we recommend that you use a good Wi-Fi connection for uninterrupted streaming. If you can cast your phone on your TV or monitor, nothing better!

How do I join live workout sessions on FITPASS-TV?

It's fairly simple. The first thing you need to do to get fit at home is to download the FITPASS application on your iOS or Android mobile. Follow the steps and register yourself. Next, you will see FITPASS-TV on the app home screen. Tap the Join Now button to get started.

 

Once you are in, you will see the schedule. Browse through the slots and choose whichever one suits you. You can join workouts in advance up to a week from the current date. Don't forget to browse through the elapsed online fitness classes as well.

Are the trainers qualified to conduct live workout sessions?

Absolutely! All the trainers are certified in their respective fields. Most of them work as fitness instructors at gyms and fitness studios across India. In fact, you might even recognize some of them from your favorite fitness centers on the FITPASS network. Rest assured that the instructions you receive are coming from experience.

Can I get reminders for the upcoming workout sessions on FITPASS TV?

Sure thing! We can synchronize the FITPASS TV classes with the calendar application on your phone if you want. You will receive notifications accordingly. So make sure you allow it. And if you think that you can log in without any reminders, please feel free to do it.

Can I get personal online sessions?

We are working on one-on-one Live classes and plan to launch the services soon. Till then, enjoy the currently available Live workout classes every day to stay fit and healthy while staying home.

What is the authenticity of your dietary recommendations?

All health and medical recommendations, reports, calculations, diagnoses, etc. are based on the official data provided by the National Institute of Nutrition. Please click here to find out the basis of our recommendations in detail.

How can I activate the FITPASS Membership?

You can activate your FITPASS Membership by simply downloading the FITPASS application via https://fitpass.co.in/app and fill in your basic details and verify your phone number. Once in, you will be able to browse studios nearby and activate your FITPASS membership 

 

Or

 

You can go to the FITPASS website via https://fitpass.co.in/membership and activate your membership directly from the website.

What is the FITPASS Membership Fees?

FITPASS Membership cost depends on its tenure.

 

  • 1 Month
    • Rs.1,599 (Exclusive of Taxes)
  • 3 Months
    • Rs.3,999 (Exclusive of Taxes)
Can I cancel my FITPASS membership?

FITPASS memberships can be activated for a period of one month or three months for which you have to pay in advance. You can cancel it at any time but you would NOT be eligible for a refund, partial or full. It is better to avail the benefits of your membership.

Which plan should I take if my goal is to build muscles?

Muscle building is an ongoing process and you need to work on it consistently. Get the 3- or 6-month FITCOACH for the best results.

How is FITCOACH beneficial for me?

FITCOACH is a smart, AI enabled fitness coach that has an advanced recommendation engine for individual assistance (ARIA) to offer intelligent individual assistance to every member. FITCOACH is beneficial in the way that it is something that learns all about your fitness needs and goals and recommends workouts accordingly. As you go ahead and follow workouts recommended by FITCOACH, it monitors your habits and what you do and how you do it to improve the recommendations every time. The more you workout, the more exercise it recommends, the more it learns about your body and fitness preferences and helps you achieve your goals faster and in a more organised fashion.

Which plan should I purchase if I am a beginner?

Go for the 3-month plan if you are a beginner. Try to workout at least 3 times every week to get into a routine. You can get the 6-month plan as well, as it will push you to stay consistent if you set a reasonable goal for yourself.

What is FITPASS Basic?

Attend unlimited workouts with FITPASS Basic - One pass to 8,100+ gyms and fitness centers at just INR 999*/month. Visit every fitness center up to 5 times each month.

What is FITPASS Premium?
How many workouts can I reserve with FITPASS Basic?

You can reserve unlimited workouts in all our partnered gyms/studios. However, at a single gym/studio you can reserve up to 5 times in a month.


Suppose you have 5-6 gyms near your location, those could be Gym/Studio A, Gym/Studio B, Gym/Studio C, and so on. So, you can reserve a workout at Gym/Studio A up to 5 times, then at Gym/Studio B up to 5 times and so on.


If you are unable to attend your workout session, then cancel the reservation else it will be counted in your 5 workouts at the gym. You can cancel the reserved session 90 minutes before the scheduled session.

How many workouts can I attend with FITPASS Premium?

As many as you want! FITPASS Premium provides you access to an unlimited number of workouts. Except for in the gyms that have a provision of restricted access to the number of workouts.

Can I work out in any city with FITPASS Basic?

Yes, you can workout in any city which is visible on the https://fitpass.co.in/studio or our app- https://fitpass.co.in/app.

What is FP Lite?

FP Lite is a membership where you can access a combination of any two out of the three services offered by us - the combinations being FITCOACH + FITFEAST, FITFEAST + FITPASS, and FITCOACH + FITPASS.

What is FITPASS Pro "FP PRO"?

FP Pro "FITPASS Pro" is an all inclusive membership that lets you access all our services - FITPASS, FITFEAST and FITCOACH.

Do I need to pay the cancellation fee, if I have purchased the FITPASS subscription plan post 15th November 2021?

We would hate to see you go. But no, you do not have to pay any cancellation charges if you have bought the subscription plan post 15th November 2021. With the all new subscription plan we have made cancellation hassle free.

Can I pause my membership (FITPASS/FITFEAST/FITCOACH) in between my membership cycle?

There is no provision to pause the membership or to put it on hold. Membership once activated cannot be paused at any time for any reason.

Can I change my subscription plan after activation?

No, you can not change or alter your subscription plan after activation. In case of any queries you can reach out by writing to us at care@fitpass.co.in or request a callback. We are always available to help!

How can I activate the FITPASS subscription?

FITPASS subscription services can be simply activated with these simple steps.


Open the FITPASS mobile application (https://fitpass.co.in/app) and click on subscribe now.


Or


Visit (https://fitpass.co.in/subscription) and tap on subscribe now. To activate your FITPASS subscription plan, your eligible card needs to be verified/authenticated.

Who is eligible for the FITPASS subscription?

Anyone and everyone is eligible for the FITPASS Subscription.

Can My Membership Be Deferred?

The membership is activated on the same day as the date of purchase and in any circumstances, cannot be deferred. The membership cycle will start from the date of purchase. Any lapse or delay in the usage of the membership will not be added back/credited.

If I avail the current offer, how will it affect my ongoing membership plan?

As per the offer T&Cs, if you avail any offer along with your ongoing membership, the offer benefits or add-on days will be added to your membership only after the completion of your existing membership.

How do I use a coupon on Fitpass?

To apply a coupon code please follow this link- https://fitpass.co.in/membership or https://fitpass.co.in/app. If you are still facing any issues in applying a coupon code then please reach out to us at care@fitpass.co.in.

I am facing a problem in scheduling a call with the dietitian?

If you are facing a problem in scheduling a call with our experts then please reach out to us at care@fitpass.co.in.

I am unable to scan the QR Code. What should I do?

If you are facing a problem in scanning the QR Code then please reach out to us at care@fitpass.co.in with a screenshot or video.

Who is ARIA?

ARIA stands for Advanced Recommendations engine for Individual Assistance. It is an Artificial Intelligence based fitness coach that helps you workout as per your convenience. ARIA monitors your habits and learns about your fitness needs & goals and recommends workouts accordingly.

Can I upgrade my FITPASS Basic plan to FITPASS Premium?

Yes, you can upgrade your FITPASS Basic plan to FITPASS Premium simply by clicking on this link- https://api-fitpass.in/site/checkmembershipplan

How can I upgrade FITPASS Basic to FITPASS Premium?

Yes, you can upgrade your FITPASS Basic plan to FITPASS Premium simply by clicking on this link- https://api-fitpass.in/site/checkmembershipplan

Can I access my FITPASS Id on multiple devices?

No, you cannot access your FITPASS Id on multiple devices as your FITPASS membership is non-transferable.

What is FITCASH?

FITCASH is a section added to our application where you can add money and use it anywhere on the platform.

What is the price structure of FITPASS Membership?

FITPASS membership cost depends on its tenure.

 

  • For 1 month Rs.1599 (Exclusive of taxes)
  • For 3 months Rs.3999 (Exclusive of taxes)
What is FITGIFT?

FITGIFT is a special segment on the application where you can share FITPASS membership with your close ones. You can gift the membership to your friends, family and relatives on their special occasions including, birthdays, anniversaries, valentine's day, etc. With FITGIFT you can rejoice in fitness with your friends and encourage them to attain fitness.

How to use FITGIFT?

Follow the steps:

  1. Go to your profile section
  2. Tap on the FITGIFT
  3. Choose from the FITPASS, FITFEAST or FITCOACH Membership
  4. Choose your desired theme
  5. Choose your desired plan
  6. Click on the proceed
  7. Enter recipient details
  8. Click on the proceed
  9. Complete your purchase
Who can use FITGIFT?

Everyone can avail the benefits of FITGIFT and share fitness with their loved ones. Download the app, register with your details, and find FITGIFT in your profile section.

What are the benefits of FITGIFT?

With FITGIFT, you can share FITPASS Products with your closed ones residing anywhere in India.

How many times can I buy FITGIFT?

FITGIFT can be shared/bought unlimited number of times by any user.

How to add/use FITCASH?

Follow the steps to add FITCASH:

  1. Go to your profile
  2. Tap on the FITCASH
  3. Enter amount
  4. Proceed to add value

You can use FITCASH anywhere on the platform to make in-app purchases. 

Is there any limit to add FITCASH in your wallet?

You can add an amount anywhere between ₹100-50000 in your wallet.

Which payment method can i use to add money in FITPASS wallet?

You can use Credit/Debit Cards, QuickPay, Internet Banking, UPI, and other wallets.

How much can you earn by inviting a friend?

You will receive ₹100 FITCASH every time you invite/refer FITCASH to a friend.

Who can add money in FITPASS wallet?

Anyone with a valid FITPASS account can add money to their FITPASS wallet.

When does FITCASH expire?

Your FITCASH never expires. You can redeem it anytime and anywhere on the platform for as much time as you like.

Can I use FITPRIME With Subscription Plan?

No, FITPRIME does not apply to your ongoing subscription and subscription renewals.

What is the maximum validity of FITGIFT?

FITGIFT remains valid for 30 days from the date of its purchase. The recipient has to activate the membership within the 30 days of its receival.

Where is the FITCASH discount applied?

FITCASH discount gets applied on the total MRP of the FITPASS Product (GST inclusive).

What is FITPASS-TV?

FITPASS-TV gives you access to global virtual workout classes led by international expert trainers so you can exercise at home. Get fit with bodyweight boxing, dance, strength training, pilates, yoga, circuits and more - no equipment needed. Classes are designed for all fitness levels and ages. Stay consistent with family workout challenges while exercising within your limits.

What is FITSHOP?

FITSHOP is your one-stop shop for premium fitness equipment and high-quality nutritional supplements to support your healthy, active lifestyle. We carefully curate our product selection to provide the best tools and products to help you achieve your wellness goals.

How does the FITCOACH AI work?

The FITCOACH AI analyses your fitness data, goals, and preferences to provide customised workout plans and recommendations tailored just for you. It continuously adapts based on your performance and progress.

What kind of workouts does FITCOACH offer?

FITCOACH has a library of over 250 exercises spanning strength training, cardio, pilates and more. The AI builds dynamic workout circuits using these exercises based on your needs.

Can I get a workout plan for building muscle/losing weight/increasing flexibility?

Absolutely! When you first use FITCOACH, you'll set your specific fitness goals like muscle building, weight loss, flexibility etc. ARIA will then formulate the ideal workout plan to help you achieve those aims.

How does FITCOACH track my progress?

You can log workout details like reps, sets, weight, duration as well as body metrics like weight and measurements. FITCOACH visualises your data over time so you can see your improvements.

Do I need any special equipment?

Not at all! FITCOACH has workouts for all levels that can be done at home with minimal or no equipment.

How does nutrition coaching work?

You'll be matched with a dedicated nutrition coach. They will learn about your diet preferences, goals and lifestyle to create a customised meal plan just for you.

Can FITFEAST account for dietary restrictions?

Yes, absolutely. Your nutrition coach will factor in any food allergies, intolerances or dietary preferences you have when building your meal plan.

Do I have to follow the meal plan strictly?

Your nutrition coach will provide a structured meal plan, but you have flexibility. They encourage you to communicate when you need to make adjustments.

How do I track my nutrition on FITFEAST?

You can easily log your daily food intake, calories and more through the FITFEAST app.

What kind of support is available from my nutrition coach?

You can message or call your coach through the app with any questions, concerns or whenever you need modifications to your plan. They're there to support you every step of the way.

Can I place an order without being a FITPASS member?

Absolutely! You don't need a FITPASS membership to shop at FITSHOP. We welcome everyone to explore our range of products and find the perfect items to support their wellness journey.

How can I track my order?

Easily keep tabs on your order's progress by accessing the profile section of your account. There, you'll find all the information you need, from order status updates to tracking details, ensuring you stay informed every step of the way.

Can I modify my details after placing an order?

Unfortunately, once an order is placed, modifications to your details are not possible. We recommend double-checking your information before finalising your purchase to ensure accuracy.

Are shipping charges included in the listed price?

Yes, our listed prices already include shipping charges. You can shop with confidence knowing that the price you see is the price you pay, with no hidden fees at checkout.

Is cash on delivery available?

Unfortunately, we do not offer Cash on Delivery as a payment option at this time. However, we provide a variety of secure online payment methods for your convenience and peace of mind.

What kinds of live fitness classes are offered?

FITPASS-TV streams a diverse range of live workouts led by certified trainers including strength, cardio, yoga, pilates, dance and more. There are classes for all levels.

When are the live classes scheduled?

There are live classes scheduled 24/7 to fit any time zone and schedule. You can view the daily schedule and time slots through the app.

Do I need any special equipment for the classes?

Most live classes just require basic equipment like dumbbells, resistance bands or a yoga mat.

Can I rewatch or rewind the live classes?

Unfortunately not - the live streams are only available at their scheduled time. But don't worry, we have an extensive library of on-demand pre-recorded workouts too.

How do I access the live workout classes?

Just download the FITPASS mobile app and your FITPASS-TV membership will give you access to the live class schedule and the ability to stream workouts right on your device.

How do I find gyms or fitness centres near me?

You can find gyms and fitness centres near your location through the FITPASS app or website. Simply open the app, click on Fitness Centers, and it will display all the available options in and around your area. You can then filter or sort the results according to your preferences, such as specific types of classes or activities.

What if there are no gyms or fitness centres listed near my area?

If the app or website does not show any gyms or fitness centres near your location, you can contact customer support at care@fitpass.co.in for assistance. They may be able to provide additional information or suggest alternative options.

Can I search for specific types of fitness classes or activities?

Yes, the FITPASS app and website allow you to filter or sort the available gyms and fitness centres based on your needs. For example, if you're interested in Spinning classes, you can browse through the options near your area and choose a suitable facility that offers those classes.

How up-to-date is the gym and fitness centre information?

The FITPASS app and website strive to provide the most up-to-date information on available gyms and fitness centres. However, it's always a good idea to check with the specific facility for the most accurate and current information on their offerings and schedules.

What do the membership plans include and how are they priced?

FITPASS offers the following membership plans:

  • Basic Plan (Reserve up to 5 workouts): Rs. 999*/ 1 month  
  • Premium Plan (Unlimited workouts): Rs. 1599*/1 month  
  • FITPASS (Unlimited workouts): Rs. 3999*/ 3 months

The above membership plans include the corresponding number of workout slots that enable you to engage in a wide range of exercise options like Zumba, yoga, CrossFit, strength training, pilates, callisthenics and many more.

What is the FITPASS employee wellness program?

FITPASS has a comprehensive employee wellness program offering access to fitness centres, virtual workouts, health consultations, coaching, and incentives for adopting healthy habits. It aims to promote workplace well-being and boost productivity through corporate wellness programs tailored to organisational needs.

How do I engage employees in a FITPASS corporate wellness report?

Engage employees by communicating program benefits, involving them in planning, sharing success stories, offering incentives for participation, and integrating FITPASS into existing workplace well-being initiatives. Regular updates through corporate wellness reports can increase engagement and accountability.

How can I encourage my employees to participate in the FITPASS Employee wellness program?

Lead by example with leadership involvement, offer rewards for participation (gift cards, recognition), create team challenges, integrate with employee resource groups, and educate on the benefits of corporate wellness programs for individual and organisational health. Additionally, highlight the extensive offerings available through FITPASS to encourage participation, such as access to over 8,100+ fitness centres across India, personalised consultations with nutritionists, an AI coach tailored to individual needs and much more.

What are the benefits of FITPASS corporate wellness programs?

Benefits include improved employee health, increased productivity, reduced absenteeism, potential healthcare cost savings, better attraction/retention of talent, boosted morale and engagement, and a culture promoting workplace well-being. Corporate wellness programs are a strategic investment.

How do companies choose their corporate health and fitness programs from FITPASS?

Companies evaluate workforce size, budget, specific wellness needs, location/accessibility of offerings, integration with HR systems, customisation options, and alignment with organisational values when selecting the right Corporate health and fitness programs from FITPASS.

Why should you conduct workplace well-being assessments through FITPASS?

Workplace well-being assessments through FITPASS identify employee health strengths/areas for improvement, understand wellness preferences, benchmark against peers, measure program effectiveness over time, and develop data-driven strategies to optimise corporate wellness programs for maximum impact.

How can FITPASS help improve employee wellness in organisations?

FITPASS provides accessible fitness/wellness resources, personalised coaching, incentives for healthy behaviours, data analytics to track progress, and the promotion of an overall culture prioritising employee wellness. This holistic approach drives meaningful improvements in workplace well-being.

How do FITPASS corporate wellness insights shape employee well-being?

Corporate wellness insights from FITPASS reveal employee health trends, popular offerings, risk areas, program impact metrics, and areas for enhancement. These data-driven insights allow organisations to refine their corporate wellness programs for optimal employee well-being outcomes.

What is FITHEAL?

FITHEAL is your trusted partner for comprehensive and personalised healthcare solutions. Our team of experienced medical professionals offers comprehensive services tailored to your needs, from routine check-ups to specialised consultations.

Can I get a trial or guest pass before committing to a FITPASS membership?

No, FITPASS currently does not offer a trial or guest pass for workouts. However, if you wish to exercise at a particular gym for a short duration, you can avail of our monthly offer plan for Rs.999* and visit a fitness centre of your choice upto 5 times a month.

What workout is best for the core?

Many different workouts, like planks, glute bridges, dead bugs, Russian twists, etc, are very effective for building a solid core.

Is Pilates an excellent way to lose weight?

Engaging in regular Pilates and other calorie-burning exercises and following a low-calorie diet is an excellent way to lose weight.

What is the best age to start combat sports?

If you want to enroll your children in martial arts like karate, taekwondo, etc., you can start their classes from ages 4 to 6.

Can I get a workout plan for building muscle/losing weight/increasing flexibility?

Absolutely! When you first use FITCOACH, you'll set your specific fitness goals like muscle building, weight loss, flexibility etc. ARIA will then formulate the ideal workout plan to help you achieve those aims.

Do I need to have any prior dance experience to join Zumba classes?

Definitely not! You can join Zumba classes without any prior dance experience. Aim for a beginner class since it will help you get acclimated to the dance moves and rhythm.

How many days a week should you do a HIIT?

You can practice HIIT workouts 3-5 days a week, depending on your fitness level and endurance.

How long does it take to learn to Swim?

Adult learning to swim takes 1-2 months, whereas children may take longer.

Can I learn MMA in 6 months?

<p>Yes. With regular and consistent training, you can learn MMA in 6 months at a good MMA training facility.</p>

Is spinning a good weight loss class?

<p>Spinning can be an excellent weight loss class since it results in a great calorie burn. Regular stationary bike workouts can help you achieve your weight loss goals.</p>

What is a dance fitness class?

A dance fitness class is a group activity that involves dancing to improve fitness, lose weight, or achieve other fitness goals.

What are the Gym Workouts Available in Delhi?

You can find hundreds of fitness workouts in Delhi, like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, and many more.

What are the Gym Workouts Available in Agra?

You can find hundreds of fitness workouts in Agra, like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, and many more.

What are the Gym Workouts Available in Noida?

You can find hundreds of fitness workouts in Noida, like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, etc.

Which gyms offer various types of workouts in Gurugram?

Some of the best gyms in Gurugram that offer various workout options are:

What are the Gym Workouts Available in Faridabad?

You can find hundreds of fitness workouts in Faridabad, like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, and many more.

What are the Gym Workouts Available in Ghaziabad?

You can find hundreds of fitness workouts in Ghaziabad, like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, and many more.

What are the Gym Workouts Available in Lucknow?

You can find hundreds of fitness workouts in Lucknow, like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, and many more.

What are the Gym Workouts Available in Kanpur?

You can find hundreds of fitness workouts in Kanpur, like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, and many more.

What are the Gym Workouts Available in Patna?

You can find hundreds of fitness workouts in Patna, like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, and many more.

Is Zumba best for weight loss?

Zumba is an excellent weight-loss workout because it helps you burn many calories. By following a suitable diet and engaging in Zumba workouts, you can reach your weight loss goals quickly.

Can I do a 10-minute ab workout every day?

Fitness experts suggest it's okay to practice a 10-minute core workout daily. However, our muscles need rest to repair and recover after a workout. That gives ample time for the muscles to improve themselves and prevents overload injuries.

Which sport is most prevalent in India?

Cricket remains the most popular sport in India, closely followed by soccer and badminton.

Which exercise is best for toning the body?

Cardio workouts like HIIT, Zumba, running, cycling, and swimming are excellent for toning the body. You can also combine them with yoga and stretching for a well-rounded workout.

Is aerobics or gym good for weight loss?

It is always a good idea to engage in a well-rounded workout routine rather than limit yourself to one type of workout for weight loss. A balanced combination of aerobics and strength training is ideal for the most effective weight loss results.

Which gym workouts are available near me?

You can find hundreds of fitness workouts like cardio, strength training, calisthenics, CrossFit, Pilates, functional training, group fitness classes, and many more.

How do I find the best yoga classes near me with FITPASS?

Download the FITPASS app, register, and then look through the available yoga studios near you. Set filters according to time, location, and class. Once you've located a class that works for you, utilize your FITPASS membership to get in and take advantage of the various yoga options available.

What are the benefits of taking kickboxing classes?

There are various health benefits of kickboxing. It has a positive effect on the body and mind. It is a fun way to lighten your mood and engage with people. Kickboxing improves cardiovascular health and strength, reduces stress and anxiety, and has many benefits.

How do I avail online doctor consultations?

You can consult with our team of certified doctors through our user-friendly app or website. Simply select the desired specialisation, choose a convenient time slot, and connect with the doctor virtually.

What services do you offer?

FITHEAL offers a comprehensive range of healthcare services, including online doctor consultations, health check-ups, pharmacy discounts, and more. We strive to provide a one-stop solution for all your healthcare needs.

Do you offer emergency medical services?

While we primarily focus on non-emergency healthcare services, our team is available to provide guidance and support in case of emergencies. However, for urgent medical attention, we recommend seeking immediate care from the nearest healthcare facility.

What payment options do you accept?

We strive to make our services accessible to everyone. In addition to accepting most major insurance plans, we offer flexible payment options, including cash, credit cards, and digital wallets.

How can I prepare for my first consultation?

To ensure a smooth and efficient first consultation, we kindly request that you have your medical history and any relevant documents or reports ready. Feel free to discuss any specific concerns or goals you may have regarding your healthcare needs.

What kinds of fitness businesses can partner with FITPASS?

We partner with gyms, studios, personal trainers and any other wellness services across yoga, pilates, strength training, cycling and more.

How do I get listed on the FITPASS platform?

It is easy! Just provide us with some basic details about your business. Our team will reach out to finalise your listing.

How does earning revenue work as a FITPASS partner?

Any time a FITPASS user books one of your open class slots or appointments, you earn revenue from that booking. It's a simple way to monetize any unused capacity.

What kind of marketing and visibility does FITPASS provide partners?

When you join our partner network, your business is promoted across our entire user base of engaged fitness enthusiasts looking for new services in their area.

What is a BMI calculator?

The BMI (Body Mass Index) calculator estimates your body fat percentage based on your height and weight. It provides a general indicator if you fall within an ideal range for your body type.

How accurate are BMI calculations?

BMI is a decent approximate measure but doesn't account for factors like muscle mass, bone density, overall body composition, etc. It's best used as a general screening tool.

What is considered a healthy BMI range?

A BMI between 18.5-24.9 is typically considered healthy/normal weight. Below 18.5 is underweight, while 25-29.9 is overweight and 30+ is obese.

What other health calculators does FITPASS offer?

In addition to BMI, we offer tools for calculating calories burned, ideal body weight, and daily calorie intake.

How can I get a customised health plan from FITPASS?

Download our app to access all our health calculator tools. You can also work 1-on-1 with our nutrition coaches and fitness trainers to develop a fully customised wellness plan.

What will the revenue calculator estimate?

Our calculator will provide a projected revenue range your fitness business could earn by listing appointment slots on the FITPASS platform.

What information is needed to use the revenue calculator?

You'll need to provide details like your business location, the fitness services you offer, maximum class capacity, and your typical pricing.

How accurate are the revenue estimates?

The calculator uses actual data and is programmed with our top-performing location benchmarks to generate accurate, achievable estimates.

Do I need to be an existing FITPASS partner to use the calculator?

No, the revenue calculator is freely available to any gym, studio or wellness business exploring partnership opportunities with FITPASS.

How else can FITPASS help grow my fitness business?

In addition to driving new revenue, joining our partner network gives you instant access to our vast user base and powerful booking/management tools. We provide comprehensive support.

How much does FITPASS pay to the gym?
Plan Type Membership Price Purchase
FITPASS Plans FITPASS Basic 1278.72 Buy Now
FITPASS Premium 2046.72 Buy Now
FITPASS Premium (Quarterly) 5118.72 Buy Now
FITPASS Lite Plans FITPASS Lite (Quarterly) 3000 Buy Now
FITPASS Lite (Half Yearly) 5400 Buy Now
FITPASS Lite (Yearly) 7000 Buy Now
FITPASS Pro Plans FITPASS Pro (Quarterly) 6999 Buy Now
FITPASS Pro (Half Yearly) 9999 Buy Now
FITPASS Pro (Yearly) 17999 Buy Now
How can I contact Fit Pass App customer care online?

You can contact us through the Help & Support section on the application and initiate a chat with our support team. You can also write to us at care@fitpass.co.in or call us on our toll-free number 1800-5714-466.

Can't find an answer? Reach out to our team directly at care@fitpass.co.in or dial 1800-5714-466.
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