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What to do if i disagree with the resolution decision?
If you disagree with a resolution decision regarding a dispute, payment or membership status, you can file a formal appeal through a structured process via the FITPASS Partner App.
Related Questions
How does FITPASS handle disputes?What are the FITPASS dispute resolution steps?Is the FITPASS dispute resolution process prompt?How does FITPASS handle repeated policy violations or safety issues?What happens if I disagree with the outcome of the dispute?What happens when my case is escalated?How to submit my appeal in writing?How to ensure that my escalated dispute gets processed smoothly?How do I confirm that my dispute has been processed?Can I file my appeal over the call?
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