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What happens when my case is escalated?
When the support team forwards your case to the escalation or partner‑management team, they re‑review the app logs, partner comments, and policy terms. After this, they confirm whether the original decision followed the FITPASS Partner Terms & Conditions and internal dispute still rules or not.
FITPASS communicates the resolution to both the partner and the member (for example, session credit, adjustment in payout, or clarification of policy).
Related Questions
How does FITPASS handle disputes?What are the FITPASS dispute resolution steps?Is the FITPASS dispute resolution process prompt?How does FITPASS handle repeated policy violations or safety issues?What to do if i disagree with the resolution decision?What happens if I disagree with the outcome of the dispute?How to submit my appeal in writing?How to ensure that my escalated dispute gets processed smoothly?How do I confirm that my dispute has been processed?Can I file my appeal over the call?
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