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Is the FITPASS dispute resolution process prompt?

The FITPASS dispute resolution process is designed to be prompt, transparent, and platform‑neutral. FITPASS uses the app‑based logs and partner feedback as the primary source of truth for disputes. For the most precise rules (timeframes, liability, and appeal rights), partners should refer to the FITPASS Partner Terms & Conditions linked in the Partner Portal.
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Is the FITPASS dispute resolution process prompt?