How to submit my appeal in writing?

Disputes are handled in a smooth and neutral manner via the dedicated FITPASS SPOC. To submit your appeal in writing, write a clear, concise appeal message. Send your appeal in writing via email to partners@fitpass.co.in with “Formal Appeal” in the subject line.

Here are some of the things that your message must include.

• Your full name, mobile number, and FITPASS Studio ID.
• A brief description of the issue and the previous decision
• Your requested resolution (e.g., session credit, plan adjustment, etc).

If you prefer, you can also send it as a message in the FITPASS Partner Portal or app under the ticket or support section.