How to submit my appeal in writing?

Disputes are handled in a smooth and neutral manner via FITPASS. To submit your appeal in writing, write a clear, concise appeal message. Send your appeal in writing via email to care@fitpass.co.in with “Formal Appeal” in the subject line. If you prefer, you can also send it as a message in the FITPASS Partner Portal or app under the ticket or support section. 

Here are some of the things that your message must include. 

• Your full name, mobile number, and FITPASS ID. 
• A brief description of the issue and the previous decision. 
• Your requested resolution (e.g., session credit, refund, or plan adjustment).