Can I cancel member bookings?

Generally, no. You must honour all FITPASS member bookings and cannot cancel or deny access unless the member has a history of problematic behaviour marked in their previous visits.

• Harasses, threatens, or disrupts staff or others.
• Creates an unsafe or threatening environment. 
• Acts fraudulently (impersonation, multiple accounts).
• Attempts unauthorized access or security breaches.
• FITPASS has cancelled the booking on your request.
• Any other situation approved by FITPASS. 

You can cancel member bookings under any of these situations.