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Is a cancelled workout considered as availed?
No, a cancelled workout is not considered as availed if you cancel within the allowed cancellation window. If you cancel on time, your session remains unused. However, if you miss the cancellation window or do not show up, the workout may be marked as used, depending on the gym or studio policy.
Related Questions
Can I cancel my workout reservation at the last minute?Can I reschedule a cancelled workout?How do I reserve my workout?How can I scan the QR Code and confirm my workout?How do I check my workout history?Can I make a last-minute reservation?/How late can I reserve my workout?Can I make a reservation for my friend using my FITPASS App?What is the time limit for cancelling a reserved workout?I am unable to scan the QR Code. What should I do?What kind of FITPASS consumers should I expect?
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