Sweatiquette & FAQs

Q: What is FITPASS membership?

With FITPASS membership , you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India. Membership Cycle You can choose between 2 plans: FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges) FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges) Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Q: Why is FITPASS Membership Best?

With FITPASS membership , you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India. Membership Cycle You can choose between 2 plans: FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges) FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges) Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Q: How to buy fitpass membership?

With FITPASS membership , you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India. Membership Cycle You can choose between 2 plans: FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges) FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges) Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Q: What is fitpass membership plan?

With FITPASS membership , you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India. Membership Cycle You can choose between 2 plans: FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges) FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges) Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Q: what is fitpass membership offer?

With FITPASS membership , you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India. Membership Cycle You can choose between 2 plans: FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges) FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges) Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Q: How much does FITPASS cost?

With FITPASS membership , you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India. Membership Cycle You can choose between 2 plans: FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges) FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges) Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Q: How long is the FITPASS membership cycle?

FITPASS membership cycle depends on the plan that you have purchased. You can use it for a period of 1 Month / 3 Months from the date of purchase. For instance, if you have purchased a monthly FITPASS membership on March 15th, 2021, then it will be valid till April 14th, 2021.

Q: How long does fitpass membership lasts?

FITPASS membership cycle depends on the plan that you have purchased. You can use it for a period of 1 Month / 3 Months from the date of purchase. For instance, if you have purchased a monthly FITPASS membership on March 15th, 2021, then it will be valid till April 14th, 2021.

Q: What is the duration of fitpass membership?

FITPASS membership cycle depends on the plan that you have purchased. You can use it for a period of 1 Month / 3 Months from the date of purchase. For instance, if you have purchased a monthly FITPASS membership on March 15th, 2021, then it will be valid till April 14th, 2021.

Q: When does my Membership (FITPASS, FITCOACH, FITFEAST) start?

Your ( FITPASS , FITCOACH , FITFEAST ) membership starts from the date and time of purchase of the membership.

Question 1

What is FITPASS membership?

Accepted Answer

With FITPASS membership, you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India.

Membership Cycle

You can choose between 2 plans:

FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges)
FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges)

Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Question 2

Why is FITPASS Membership Best?

Accepted Answer

With FITPASS membership, you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India.

Membership Cycle

You can choose between 2 plans:

FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges)
FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges)

Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Question 3

How to buy fitpass membership?

Accepted Answer

With FITPASS membership, you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India.

Membership Cycle

You can choose between 2 plans:

FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges)
FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges)

Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Question 4

What is fitpass membership plan?

Accepted Answer

With FITPASS membership, you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India.

Membership Cycle

You can choose between 2 plans:

FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges)
FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges)

Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Question 5

what is fitpass membership offer?

Accepted Answer

With FITPASS membership, you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India.

Membership Cycle

You can choose between 2 plans:

FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges)
FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges)

Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Question 6

How much does FITPASS cost?

Accepted Answer

With FITPASS membership, you can workout wherever you want, however you want & whenever you want across any of our 7,500+ partner gyms and fitness centers across 40+ cities of India.

Membership Cycle

You can choose between 2 plans:

FITPASS Basic (1 Month) ₹999/- (excluding taxes and applicable charges)
FITPASS Premium (1 month) ₹1,599/- (excluding taxes and applicable charges)

Your membership starts from the date and time of purchase of the membership. If you have purchased a monthly membership on March 15th, then it will be valid till April 14th.

Question 7

How long is the FITPASS membership cycle?

Accepted Answer

FITPASS membership cycle depends on the plan that you have purchased. You can use it for a period of 1 Month / 3 Months from the date of purchase. For instance, if you have purchased a monthly FITPASS membership on March 15th, 2021, then it will be valid till April 14th, 2021.

Question 8

How long does fitpass membership lasts?

Accepted Answer

FITPASS membership cycle depends on the plan that you have purchased. You can use it for a period of 1 Month / 3 Months from the date of purchase. For instance, if you have purchased a monthly FITPASS membership on March 15th, 2021, then it will be valid till April 14th, 2021.

Question 9

What is the duration of fitpass membership?

Accepted Answer

FITPASS membership cycle depends on the plan that you have purchased. You can use it for a period of 1 Month / 3 Months from the date of purchase. For instance, if you have purchased a monthly FITPASS membership on March 15th, 2021, then it will be valid till April 14th, 2021.

Question 10

When does my Membership (FITPASS, FITCOACH, FITFEAST) start?

Accepted Answer

Your (FITPASS, FITCOACH, FITFEAST) membership starts from the date and time of purchase of the membership.

Question 11

Can I reserve any class/workout?

Accepted Answer

Yes, you may choose to reserve any class or workout. With FITPASS, you have thousands of options & Gym workout, Zumba dance classes, Crossfit sessions, Pilates, Circuit Training, Kickboxing classes, Mixed Martial Arts training, Spinning, and Yoga classes among many. However, we urge you to reserve early as spots in popular workouts fill up quickly.

Question 12

How many workouts can I reserve?

Accepted Answer

We allow our users to workout at any gym or studio as many times as they please.

You may choose to reserve any number of workouts at the same gym if you please. However, we advise you to try out new and interesting activities at different fitness centers whenever you can.

We do not believe in limitations. However, we do hope that you do not overexert yourself by choosing, let's say a full-fledged gym workout with an intensive kickboxing class in a single day. Nonetheless, if you can manage, we welcome you to workout as hard as you can.

Question 13

Can I only attend 5 workouts in the complete membership cycle?

Accepted Answer

We have different plans that you can opt for as per your requirement.

FITPASS BASIC - Attend unlimited workouts with FITPASS Basic - One pass to 7,500+ fitness centers starting at just ₹999*/month. You can reserve or visit any fitness center up to 5 times each month.

FITPASS Premium - gives you unrestricted access to all 7,500+ fitness centers in the curated network at just ₹1,599*/month. You can reserve or visit the same fitness center once every day till your membership lasts, except for the centers with special arrangements.

Question 14

How many workouts can i attend in my complete membership?

Accepted Answer

We have different plans that you can opt for as per your requirement.

FITPASS BASIC - Attend unlimited workouts with FITPASS Basic - One pass to 7,500+ fitness centers starting at just ₹999*/month. You can reserve or visit any fitness center up to 5 times each month.

FITPASS Premium - gives you unrestricted access to all 7,500+ fitness centers in the curated network at just ₹1,599*/month. You can reserve or visit the same fitness center once every day till your membership lasts, except for the centers with special arrangements.

Question 15

Complete membership cycle contains how many workouts?

Accepted Answer

We have different plans that you can opt for as per your requirement.

FITPASS BASIC - Attend unlimited workouts with FITPASS Basic - One pass to 7,500+ fitness centers starting at just ₹999*/month. You can reserve or visit any fitness center up to 5 times each month.

FITPASS Premium - gives you unrestricted access to all 7,500+ fitness centers in the curated network at just ₹1,599*/month. You can reserve or visit the same fitness center once every day till your membership lasts, except for the centers with special arrangements.

Question 16

What if I am unable to find gyms near me or fitness centers near my area?

Accepted Answer

You can get all the information you need on the website or the app.

For instance, if you want to take Spinning classes or sessions, you can browse through all the available options near your area and choose as per your convenience. If you are still unable to find gyms or fitness centers near you then please contact customer support at care@fitpass.co.in

Question 17

What to do if there is no fitness centre in my area?

Accepted Answer

You can get all the information you need on the website or the app.

For instance, if you want to take Spinning classes or sessions, you can browse through all the available options near your area and choose as per your convenience. If you are still unable to find gyms or fitness centers near you then please contact customer support at care@fitpass.co.in

Question 18

How can i find gyms near me
how can i figure out gyms in my region?

Accepted Answer

You can get all the information you need on the website or the app.

For instance, if you want to take Spinning classes or sessions, you can browse through all the available options near your area and choose as per your convenience. If you are still unable to find gyms or fitness centers near you then please contact customer support at care@fitpass.co.in

Question 19

I can not make it to a workout. What is the cancellation policy?

Accepted Answer

No worries. Just cancel 90 minutes before the workout begins so that other members can book. You can reserve a spot at a workout just a minute before it starts. However, we suggest that you reserve a slot when you are absolutely confident about your availability;

In case you are unable to attend a certain slot, let us say a Pilates class at 7 P.M, you can cancel it by 5:30 P.M. on the same day. If you miss this deadline, we request you to call us to inform us.

Steps to Cancel :

Open the FITPASS App
Go to the & My Profile section
Click on Workout Reservation
Select the workout you want to cancel and tap on and Cancel the Workout

Question 20

How do I buy FITPASS Membership?

Accepted Answer

Start by downloading the FITPASS app

Tap on Get Membership
Choose your fitness plan
Make the payment

Get. Set. Sweat.

Question 21

From where should i buy FITPASS membership?

Accepted Answer

Start by downloading the FITPASS app

Tap on Get Membership
Choose your fitness plan
Make the payment

Get. Set. Sweat.

Question 22

How can I renew my FITPASS membership?

Accepted Answer

Go to your FITPASS profile.
Choose your membership details.
Select the service you want to renew.
Make the payment.

Get. Set. Sweat.

Please note- You can only renew your membership 10 days before upcoming renewals.

Question 23

What are the acceptable modes of payment to purchase FITPASS membership?

Accepted Answer

We accept all modes of digital payment, cards and net banking for all our services.

Question 24

What are the mode of payment to purchase FITPASS membership?

Accepted Answer

We accept all modes of digital payment, cards and net banking for all our services.

Question 25

How do I reserve my workout?

Accepted Answer

You can get all the information you need on the website or the app.

Question 26

How can i reserve my workout?

Accepted Answer

You can get all the information you need on the website or the app.

Question 27

How can I book my slot for the workout?

Accepted Answer

You can get all the information you need on the website or the app.

Question 28

How can I scan the QR Code and confirm my workout?

Accepted Answer

Open the FITPASS App
Click on scan now.

The option will be available 30 minutes prior to the workout timing. The Gym/Studio will be notified about successful scanning. If the QR code scan doesn't work, then please share the URC from the workout reservation history.

Please note- Only after you have scanned the QR code will your workout be confirmed.

Question 29

How do I check my workout history?

Accepted Answer

Go to My Profile section on the App and tap on Workout reservation History. All the reserved workouts are listed there.

Question 30

How can i see what all workouts i have done in past?

Accepted Answer

Go to My Profile section on the App and tap on Workout reservation History. All the reserved workouts are listed there.

Question 31

Can I make a last minute reservation?

Accepted Answer

We would recommend you reserve your workout early to enjoy a hassle free experience.

Question 32

Can I make a reservation for my friend from my FITPASS App?

Accepted Answer

FITPASS membership is personal and non-transferable. You can only reserve workouts for yourself.

Question 33

What is the refund policy for FITPASS?

Accepted Answer

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

Question 34

Can I get a refund after buying FITPASS membership?

Accepted Answer

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

Question 35

What is FITFEAST?

Accepted Answer

FITFEAST is personalized and dedicated diet and nutrition assistance. Customized diet plans and real-time consultation with your personal nutritionist help you to achieve your fitness goals. For example, if you are attending cross fit sessions on a regular basis, our certified nutritionist will create a diet that will help you to get the best results.

You may choose a FITFEAST membership for 1 or 3 months. We suggest you to get the membership for as long as you plan to follow a diet plan. Your FITFEAST membership begins from the date and time when you buy the membership.

Question 36

How do I access FITFEAST on the App?

Accepted Answer

<ul>
	<li>Open the <a href="https://fitpass.co.in/app" title="FITPASS app"><strong>FITPASS app</strong></a></li>
	<li>Click on FITFEAST</li>
	<li>Provide your basic details like Age, Weight & Height etc through A.I. initiated form</li>
	<li>Enroll for <a href="https://fitpass.co.in/dietitians" title="FITFEAST membership"><strong>FITFEAST membership</strong></a></li>
	<li>On the basis of your details, a Personal Nutritionist will be assigned to you</li>
	<li>You can initiate chat through the app to connect with your Nutritionist</li>
</ul>

Question 37

What does FITFEAST membership include?

Accepted Answer

FITFEAST includes:

Question 38

How can I buy FITFEAST?

Accepted Answer

We have several different options available through which you can buy the FITFEAST subscription.

Either you can open the FITPASS app and Tap on FITFEAST.

Or

You can go to the profile section.
Tap on membership details.
Click on Get Fit Now.

Question 39

How to buy FITFEAST?

Accepted Answer

We have several different options available through which you can buy the FITFEAST subscription.

Either you can open the FITPASS app and Tap on FITFEAST.

Or

You can go to the profile section.
Tap on membership details.
Click on Get Fit Now.

Question 40

When does my FITFEAST membership start?

Accepted Answer

FITFEAST membership starts from the date and time of purchase of the membership.

Question 41

How can I start a chat with my personal Nutritionist?

Accepted Answer

Open the FITPASS App
Select FITFEAST
Tap on the Navigation panel on the right top corner
Select Schedule A Call
Choose Today or Tomorrow as per your convenience
Specify your convenient time slot
Click on SUBMIT

You will receive a call from your Personal Nutritionist at your suggested time slot.

Question 42

How can I chat with my personal nutritionist?

Accepted Answer

Open the FITPASS App
Select FITFEAST
Tap on the Navigation panel on the right top corner
Select Schedule A Call
Choose Today or Tomorrow as per your convenience
Specify your convenient time slot
Click on SUBMIT

You will receive a call from your Personal Nutritionist at your suggested time slot.

Question 43

How can I schedule a call with my Personal Nutritionist?

Accepted Answer

Open the FITPASS App
Select FITFEAST
Tap on the Navigation panel on the right top corner
Select Schedule A Call
Choose Today or Tomorrow as per your convenience
Specify your convenient time slot
Click on SUBMIT

You will receive a call from your Personal Nutritionist at your suggested time slot.

Question 44

How do I check the diet assigned by my personal Nutritionist?

Accepted Answer

Open the FITPASS App
Click on FITFEAST
Fill A.I. Initiated form (if applicable)
Log in your previous meal and give your feedback (if applicable)
Scroll options to the right of Log a Meal
Click on Show my Meal Log

Select the date you want to check the assigned diet for Scroll down to check your complete diet and nutrition plan

Question 45

How do I renew my FITFEAST Membership?

Accepted Answer

Go to your FITPASS profile.
Choose your membership details.
Select the service you want to renew.
Make the payment.

Get. Set. Sweat.

Please note- You can only renew your membership 10 days before upcoming renewals.

Question 46

What is the refund policy for FITFEAST membership?

Accepted Answer

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

Question 47

Is there any refund policy on FITFEAST?

Accepted Answer

All sales are final. Refunds will not be generated for any membership or products bought on the website/app.

Question 48

What is FITPrime?

Accepted Answer

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

FITPASS :

Get additional 7 days with the 1 month membership
Get additional 15 days with the 3 months membership

FITFEAST :

Get additional 7 days with the 1 month membership
Get additional 15 days with the 3 months membership

FITCOACH

Get 3 months extra with a purchase of 3 months
Get 6 months extra with a purchase of 6 months

FITCASH

Get double cash back on referrals

Question 49

How can i know about FITPRIME?

Accepted Answer

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

FITPASS :

Get additional 7 days with the 1 month membership
Get additional 15 days with the 3 months membership

FITFEAST :

Get additional 7 days with the 1 month membership
Get additional 15 days with the 3 months membership

FITCOACH

Get 3 months extra with a purchase of 3 months
Get 6 months extra with a purchase of 6 months

FITCASH

Get double cash back on referrals

Question 50

What is included in FITPRIME?

Accepted Answer

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

FITPASS :

Get additional 7 days with the 1 month membership
Get additional 15 days with the 3 months membership

FITFEAST :

Get additional 7 days with the 1 month membership
Get additional 15 days with the 3 months membership

FITCOACH

Get 3 months extra with a purchase of 3 months
Get 6 months extra with a purchase of 6 months

FITCASH

Get double cash back on referrals

Question 51

How do I get to know the benefits of FITPRIME?

Accepted Answer

Follow these steps:

Open FITPASS
Go to FITPRIME
Choose your membership details.

Get. Set. Sweat.

Or

You can simply check them out here

FITPRIME is a prime membership that offers extra benefits every time you renew your membership. It offers the following benefits:

FITPASS

Get additional 7 days with the 1 month membership
Get additional 15 days with the 3 months membership

FITFEAST

Get additional 7 days with the 1 month membership
Get additional 15 days with the 3 months membership

FITCOACH

Get 3 months extra with a purchase of 3 months
Get 6 months extra with a purchase of 6 months

FITCASH

Get double cash back on referrals.

Question 52

How to activate Prime membership?

Accepted Answer

We have several different options available through which you can buy the FITPRIME subscription.

Either you can open the FITPASS app and Tap on FITPRIME.

Or

You can buy FITPRIME anytime you buy or renew any membership (FITPASS, FITCOACH, FITFEAST).

Question 53

How can I activate FITPRIME?

Accepted Answer

We have several different options available through which you can buy the FITPRIME subscription.

Either you can open the FITPASS app and Tap on FITPRIME.

Or

You can buy FITPRIME anytime you buy or renew any membership (FITPASS, FITCOACH, FITFEAST).

Question 54

What is FITCOACH?

Accepted Answer

FITCOACH- your smart, AI enabled fitness coach that has an advanced recommendation engine for individual assistance (ARIA) to offer intelligent individual assistance to every member. FITCOACH is something that learns all about your fitness needs and goals and recommends workouts accordingly. As you go ahead and follow workouts recommended by FITCOACH, it monitors your habits and what you do and how you do it to improve the recommendations every time. The more you workout, the more exercise it recommends, the more it learns about your body and fitness preferences and helps you achieve your goals faster and in a more organised fashion.

Question 55

How long is FITCOACH service?

Accepted Answer

Once you have purchased the FITCOACH membership, you can avail the services for a period of three months (or six months) from the date of purchase. For instance, you've purchased a membership on March 19th, 2022, then it will be valid till June 16th, 2022.

Question 56

What is the duration of FITCOACH service?

Accepted Answer

Once you have purchased the FITCOACH membership, you can avail the services for a period of three months (or six months) from the date of purchase. For instance, you've purchased a membership on March 19th, 2022, then it will be valid till June 16th, 2022.

Question 57

When does my FITCOACH start?

Accepted Answer

FITCOACH services start from the date and time of purchase of the service.

Question 58

How do I access FITCOACH?

Accepted Answer

Open the FITPASS application
Click on FITCOACH
Provide your basic details like Age, Weight & Height etc. through an A.I. initiated form
Now ARIA will assign the workout based on your fitness goals and needs.
Enroll for FITCOACH membership
Select Today's Workout
Follow the exercises and achieve your fitness goals

Question 59

What are the benefits of purchasing products from FITSHOP?

Accepted Answer

Exclusive top quality fitness and wellness products
100% genuine and certified health supplements
Mega savings and price match guarantee

Question 60

How can I browse products on FITSHOP?

Accepted Answer

Open the FITPASS app
Scroll through the homepage to find FITSHOP
Click on VIEW SHOP

The next screen will show all products available on FITSHOP

Question 61

Why should I purchase products on FITSHOP?

Accepted Answer

Benefits of purchasing products from FITSHOP:

Exclusive top quality fitness and wellness products
100% genuine and certified health supplements
Mega savings and price match guarantee

Question 62

What is the refund policy for any products on FITSHOP?

Accepted Answer

All sales are final. Refunds will not be generated for any products bought on the website/app.

Question 63

How many credits can I receive and how?

Accepted Answer

We intend to thank everyone for introducing other enthusiasts to India's Largest Fitness Network. Your referral code used by a family member or friend will earn you and them Rs.100 as FITCASH in respective FITPASS accounts.

Question 64

When can I reach the customer care support?

Accepted Answer

The customer care support team can be reached at 011 46061468 from Monday-Friday from 10 A.M to 7.30 P.M

One Membership

to workout anywhere, anytime

FITPASS

FITFEAST

FITCOACH

HOW DOES IT WORK?