SWEATIQUETTE FAQs

FITPASS is India's largest fitness & wellness ecosystem, built on the belief that working out should work out for everyone. We personalise each individual's fitness journey, making it easy, flexible, and convenient to prioritise well-being. Our mission is to inspire people across India to feel good and be well, on their own terms.

FITPASS subscription includes access to a wide range of facilities across its network of 8,100+ premium gyms and fitness centres in India. This typically includes access to gym equipment, workout areas, and fitness classes as offered by each participating gym. However, FITPASS subscription does not cover access to sauna, steam bath, or any other additional services as part of its standard offerings. The availability of these amenities depends solely on the policies set by each individual gym or fitness centre. Please note that FITPASS doesn't provide/promise any personal trainer at any gym for the members.

Yes, you can reserve any class or workout of your choice. With FITPASS, you have access to thousands of options from Gym Workouts, Zumba, CrossFit Sessions, Pilates to Circuit Training, Kickboxing, Mixed Martial Arts Training (MMA), Spinning, and Yoga, among many others. However, we recommend reserving your spot early, as slots for popular workouts tend to fill up quickly.

With FITPASS 360, users can reserve and attend unlimited workouts at any fitness centre within the FITPASS network, except at gyms with special arrangements, which are marked with an icon (i) or (*). With FITPASS 180, users can reserve up to 5 workouts per month at each fitness centre within the FITPASS network, except at gyms with special arrangements, which are marked with an icon (i) or (*). If you have any questions, feel free to connect with our customer support for further clarification.

No, the number of workouts you can reserve depends on your FITPASS subscription plan: FITPASS 360 - Enjoy unlimited workouts at 8,100+ premium gyms and fitness centres across 75+ cities. You can visit the same fitness centre once per day during your subscription, except for gyms with special arrangements marked with an (i) or (*). FITPASS 180 - You can reserve up to 5 workouts per month at each fitness centre within the FITPASS network, except at gyms with special arrangements, which are marked with an icon (i) or (*). If you have any further questions, our customer support team will be happy to assist you!

Special Arrangement gyms or fitness centres can only be visited a limited number of times within a 30_day cycle. On the app, these gyms are marked with an (i) or (*) icon.

On the app, special arrangement gyms are marked with an (i) or (*) icon.

Yes, with FITPASS subscription, you get access to 8,100+ premium gyms & fitness centres across 75+ cities.

After your workout is completed, you would be prompted to share the feedback of your experience. In case you miss doing it then, you can write your feedback to care@fitpass.co.in by mentioning the date of workout and gym name

No, you cannot reschedule a cancelled workout. You can reserve a new workout.

If you do not scan the QR code, the gym or fitness centre will not let you workout.

Unlimited! Your FITPASS subscription gives you access to every workout format you can think of - strength training, yoga, Zumba, Pilates, HIIT, dance, CrossFit, spinning, boxing, MMA, functional training, aerobics, and much more.

You can book your workouts with FITPASS up to 4 days in advance.

Your FITPASS subscription starts immediately upon purchase. The validity period depends on the plan you choose. Enjoy seamless access to fitness from day one!

Here's how you can buy and activate your FITPASS subscription: https://fitpass.co.in/app Download the FITPASS App Register with your mobile number & validate with OTP Follow the steps on the screen Choose your subscription plan Complete the transaction You are all set to start Your Fitness Your Way

FITPASS offers a hassle-free auto-renewal option, ensuring uninterrupted access to your fitness and wellness benefits.

FITPASS offers two subscription plans – FITPASS 360 and FITPASS 180 – each available in flexible durations:

FITPASS 360 Pricing
✅ 1 Month – ₹5330/- ₹2,999
✅ 3 Months – ₹16393/- ₹7,499
✅ 6 Months – ₹33365/- ₹11,999
✅ 12 Months – ₹66730/- ₹19,999

FITPASS 180 Pricing
✅ 1 Month – ₹2033/- ₹1,999
✅ 3 Months – ₹5754/- ₹5,499
✅ 6 Months – ₹12196/- ₹9,999
✅ 12 Months – ₹24393/- ₹16,999
Prices may vary based on the latest available offers.
Choose the plan that fits your goals and start your fitness journey today!

Yes, you can cancel your FITPASS subscription any time up to 72 hours before the next renewal date. However, access to all subscribed services will remain active until the end of your current billing period. Please note that, as per our terms, no partial or full refunds are provided upon cancellation. We recommend making the most of your subscription benefits before cancelling, to ensure you get the full value of your plan.

We accept all modes of digital payment, including credit and debit cards, UPI, net banking, and other digital wallets for all our services.

All sales are final. FITPASS follows a strict no refund policy. Refunds will not be issued for any subscriptions or products purchased on our website or app.

Once you purchase the subscription, it is automatically activated from the date of purchase.

No, there are no charges applicable for auto-renewal.

No! We're digi-friendly - we accept only digital payments for subscriptions. They're quick and instantly start your fitness journey.

FITPASS 360 is an all-in-one fitness and wellness subscription designed to cater to your complete fitness & wellness needs. It offers: Unlimited access to 8,100+ premium gyms & fitness centres across India* Personalised nutrition assistance from highly qualified expert nutritionists A.I. enabled smart fitness coaching for customised workout plans Virtual home workout sessions from 4,000+ global studios at your convenience Doctor e-consultations to support overall well-being Annual health check-ups to track your fitness progress Pharma vouchers for additional health benefits With FITPASS 360, you get everything you need to stay fit, active, and healthy-anytime, anywhere! *Except for gyms & fitness centres with special arrangements marked with an icon (i) or (*)

FITPASS 180 is a flexible fitness subscription that gives you access to 8,100+ premium gyms and fitness centres across 75+ cities in India. With FITPASS 180, you can: Workout at multiple gyms and fitness centres Reserve up to 5 workouts per month at each fitness centre* Get A.I. enabled smart fitness coaching Access unlimited virtual workout classes from 4,000+ global studios Enjoy freedom, flexibility, and variety in your fitness journey with FITPASS 180! *Except for gyms & fitness centres with special arrangements marked with an icon (i) or (*)

A subscription means you pay regularly to keep using a service. It renews automatically, so you don't have to buy it again each time. You'll keep getting the benefits until you decide to cancel.

If you cancel your FITPASS subscription early, no refunds will be provided for the unused duration. However, you can still enjoy your benefits until the plan expiry date. If you wish to continue using FITPASS after cancellation, you will need to purchase a new subscription at the prevailing price.

You can cancel your FITPASS 360 subscription easily through the FITPASS app by following these steps: Open the "FITPASS" app on your device. Go to the "Profile" section. Select "Profile" and then "Manage Subscription". Choose the "Cancel Subscription" option and follow the prompts. While we'd love for you to continue your fitness journey, please cancel at least 72 hours before renewal to avoid charges for the next billing cycle. After cancellation, your subscription will remain active until the plan expiry date.

No, FITPASS 360 subscriptions are non-refundable. However, you can cancel your subscription at any time. If you decide to re-subscribe later, you will need to purchase a new subscription at the prevailing price.

No, FITPASS subscriptions do not offer a trial period. Both are paid subscriptions that provide full access to fitness and wellness benefits from the date of activation.

FITPASS subscriptions aren't your regular gym memberships. With just one subscription, you unlock an entire universe of fitness and wellness: 8,100+ premium gyms & fitness centres across India Personalised nutrition plans from highly qualified nutritionists A.I. enabled smart fitness coaching with our A.I. coach, ARIA Virtual workouts from 4,000+ global studios Unlimited doctor consultations Annual health check-ups E-pharmacy vouchers, discounts & more

Open the "FITPASS" app Go to "Profile" Click on "Manage Subscription" Select "View Payment History" Choose the month you want an invoice for and click on the "Invoice" button

To check the validity of your FITPASS subscription: Open the "FITPASS" app Go to your "Profile" You'll see a "subscription card" right below your name and FITPASS ID. This card displays the validity date of your subscription.

To manage your FITPASS subscription Open the "FITPASS" app Go to your "Profile" Click on "Manage Subscription" to view your subscription details

If your payment failed but the amount was debited, don't worry. The deducted amount will be automatically refunded to your account by your bank/payment provider within 5-7 working days. You can also contact your bank for an update. If the refund doesn't reflect after this period, please reach out to us at care@fitpass.co.in.

FITFEAST offers personalised, dedicated diet and nutrition assistance, including customised diet plans and real-time consultations with a personal nutritionist to help you achieve your fitness goals.

Here are the simple steps to access FITFEAST on the app: Open the "FITPASS" app Tap on "FITFEAST" Complete your "HRA" (Health Risk Assessment Form)* "Schedule a call" with your dedicated nutritionist Based on the consultation, your nutritionist will assign a personalised diet plan for you *You can skip this step if you've already completed it.

With FITFEAST you get: Real-time nutritionist assistance via the app Customised daily diets tailored to your lifestyle and preferences In-app chat with your nutritionist Calorie counter to track your calorie intake Easy scheduling of calls with your personal nutritionist Water tracker to monitor your hydration levels Meal log to follow your assigned diets

HRA, or Health Risk Assessment helps gather your essential health information, including your body metrics, eating habits, and other relevant details. This assessment helps our nutritionists to create personalised diet plans tailored to your specific health needs and goals. By understanding your current health status through HRA, FITFEAST supports you in achieving optimal health and wellness.

Diet and fitness go hand in hand - you need both for true balance. We want you to have it all! That's why FITFEAST is included with your FITPASS 360 subscription. No need to pay extra - just subscribe to FITPASS 360 and enjoy seamless access to FITFEAST along with all other premium benefits. Download the FITPASS App - https://fitpass.co.in/app Register with your mobile number & validate with OTP Follow the steps on the screen Choose your subscription plan Complete the transaction You are all set to get your personalised diet plan.

Open the "FITPASS" app Click on "FITFEAST" Tap the "three dots" in the top right corner Select "Chat with Nutritionist" Your personal Nutritionist will be right there to assist you!

Open the "FITPASS" app Click on "FITFEAST" Tap the "three dots" in the top right corner Select "Schedule A Call" Specify your preferred time slot Click on "Schedule" Pick your consultation "topic" Your personal Nutritionist will be right there to assist you!

Open the "FITPASS" app Click on "FITFEAST" to view your assigned diet plan You can switch between dates to see your daily diet updates

All our dietary recommendations are designed by certified nutritionists and dietitians with expertise in clinical and lifestyle nutrition. We combine expert guidance with your personal health goals, preferences, and dietary habits to ensure your plan is not only evidence-based but also realistic and sustainable. Our team stays updated with the latest health research and national dietary guidelines, so you get advice you can trust.

If you're having trouble scheduling a call, please try the following steps: Ensure your app is updated to the latest version Check your internet connection If the issue persists, reach out to us at care@fitpass.co.in. Our team will assist you at the earliest and ensure your call gets scheduled smoothly.

Yes, you can cancel the scheduled call before the consultation starts.

FITCOACH is your intelligent A.I. enabled fitness coach, powered by ARIA, an advanced recommendation engine. It provides personalised guidance tailored to your unique fitness goals and preferences and tracks your progress. The more you use FITCOACH, the smarter it gets: ARIA learns your body's responses and fitness habits to provide ever-more effective recommendations. This dynamic, data-driven approach helps you reach your fitness goals faster and with greater confidence.

FITCOACH is a part of FITPASS 360 and FITPASS 180 subscription and remain active as long as your subscription is valid. They start from the date and time of purchase and follow the same cycle: 1 month (30 days), 3 months (90 days), 6 months (180 days), or 12 months (365 days) - based on your chosen plan. Stay subscribed and get A.I. enabled smart fitness coaching anytime, anywhere!

Open the "FITPASS" app Click on "FITCOACH" Complete your HRA (Provide your basic details such as age, weight, and height)* ARIA will assign a workout based on your fitness goals and needs Select "Today's Workout" Follow the exercises to achieve your fitness goals *You can skip this step if you've already completed it.

FITCOACH is your intelligent A.I. enabled fitness companion, driven by ARIA - an advanced recommendation engine designed for personalised guidance. It learns from your inputs to tailor workout plans that align perfectly with your fitness goals and needs. As you progress, FITCOACH continuously tracks your habits and performance, fine-tuning its recommendations to match your unique body and preferences. The more you engage, the smarter and more precise your workouts become - helping you reach your goals faster with a structured, customised approach.

ARIA stands for Advanced Recommendation engine for Individual Assistance, which is the world's first smart A.I. Fitness Coach. It analyses your fitness levels and goals meticulously to create dynamic workout plans tailored specifically to you. With ARIA, you receive detailed guidance on exercises, sets, reps, and more, all aimed at maximising your fitness potential. This A.I. powered coach continually learns from your progress and adjusts recommendations to ensure they align perfectly with your evolving fitness journey.

FITPASS-TV offers you unlimited access to pre-recorded workout sessions led by the best national and international trainers. You can choose from a variety of online workouts, including Boxing, Dancing, Strength Training, Pilates, Power Yoga, Full-body Circuits, Functional Training, Zumba and more. All classes feature bodyweight exercises, so you can train from home, no equipment needed. We urge you to stay consistent to get the most out of every session. The home workout classes on FITPASS-TV are designed for all ages and fitness levels, making fitness accessible to everyone. Start today and push your limits safely. If you have any injuries, chronic pain, or medical conditions, please consult a healthcare professional before starting.

Open the "FITPASS" app Tap on "FITPASS-TV" Choose the type of workout you want to do And that's it - you now have access to pre-recorded sessions! Pro Tip - While mobile data works fine, we recommend using a stable Wi-Fi connection for an uninterrupted experience. And if you can cast to your TV or monitor, even better for that full-screen workout vibe!

Absolutely! All our trainers are certified professionals with expertise in their respective fields. Many of them also work as fitness instructors at at leading gyms and fitness studios globally. Rest assured, you're learning from experienced, trusted experts who know their stuff.

Yes, you need a stable internet connection to access pre-recorded workouts on FITPASS-TV.

No, we do not offer live sessions. All workouts are pre-recorded sessions from the best national and international trainers across 50+ countries.

FITPASS-TV offers a wide variety of workouts, including Full Body Workouts, Endurance & Strength Training, HIIT, Kids Workouts, Cardio, Boxing, Tabata, Cycling, Dance, Pilates, Yoga, Meditation, and more - so you can work out anytime, anywhere, based on your fitness goals, mood, vibe, and preference.

Make sure your internet connection is active and stable. Ensure you have an active subscription to FITPASS 180 or FITPASS 360. If the issue still persists, please reach out to our customer support team at care@fitpass.co.in.

FITHEAL is a comprehensive health service included with your FITPASS 360 subscription, giving you access to top medical solutions near you. With FITHEAL, you can consult certified doctors online across 10+ specialties, schedule annual health check-ups, enjoy pharmacy discounts, and much more.

With FITHEAL, you'll get access to: Unlimited doctor consultations across 16 specialities Complimentary health check-up E-pharmacy vouchers credited to your wallet Discounts on medicines and other wellness products

Once your FITPASS 360 subscription is activated, the pharmacy benefit will be automatically added to your pharmacy wallet.

Yes, it is valid on all medicines, except those falling under restricted medical provisions.

You can consult with a wide range of specialist doctors through FITPASS. Enjoy unlimited consultations with general practitioners and experts across 16 specialties, including but not limited to general physicians, internal medicine, orthopaedics, nephrology, neurology, physiotherapy, ENT, mental wellness, endocrinology, gastroenterology, oncology, gynaecology, general surgery, cardiology, paediatrics, and dermatology.

Doctors are available for consultations from 9 AM to 9 PM.

Yes, you can reconnect with the same doctor by booking another slot, subject to the doctor's availability.

There are total 29 tests included in annual health check-up.

The Annual Health Check-up covers a variety of tests, including: Complete Blood Count Test (16 Parameters) Random Blood Sugar Test (1 Parameter) Liver Function Test (12 Parameters)

The number of times you can use the health check-up depends on your FITPASS 360 subscription duration:

1 Month Plan – ❌ Not included
3 Month Plan – ✅ 1 time
6 Month Plan – ✅ 1 time
12 Month Plan – ✅ 2 times
Make the most of your subscription and prioritise your health!

No. You can only book consultations for individuals who are registered with FITPASS. Please ensure that the person is registered with FITPASS before booking a consultation.

If the doctor doesn't join the booked consultation, contact FITPASS customer care directly or write to us at care@fitpass.co.in. We are here to assist you with any issues you may encounter.

Go to the pharmacy, browse through the products/categories and make the selection. After completing the payment, your order will then be delivered to your doorstep.

You can either book a slot for a voice consultation or try an instant consultation via chat.

"Store" on the FITPASS app is your go-to marketplace for premium fitness gear, nutraceuticals, accessories, and wellness essentials - thoughtfully curated to empower every step of your health and fitness journey.

Exclusive top quality fitness and wellness products 100% genuine and certified health supplements Mega savings

Open the "FITPASS" app Tap on "Store" in the bottom navigation bar The next screen will display all available products on FITSHOP along with their prices

Open the "FITPASS" app Go to "Profile" Tap on "My Orders" Select the order you want to track - the status of your order will be displayed

We do not accept returns. However, if the product you receive is damaged, please submit an unboxing video for a replacement.

Our customer care team is available Monday to Saturday, from 10:00 AM to 8:00 PM. You can reach us via in-app chat support, call us at 1800-5714-466, or email us at care@fitpass.co.in.

No, your subscription is activated on the date of purchase and cannot be deferred under any circumstances. The subscription cycle begins immediately from the purchase date. Any lapse or delay in using the subscription will not be credited back or extended.

Once you purchase a subscription, you won't be able to use any other offers until you cancel or your current subscription expires.

Yes, you can! To upgrade your subscription, open the FITPASS app and look for the upgrade banner on your home screen.

No, you cannot access your FITPASS ID on multiple devices as your FITPASS subscription is non-transferable and intended for use by a single verified user.

Simply go to your profile from the homepage - your FITPASS ID will be displayed right below your name.

No, FITPASS subscription is personal and non-transferable. You can only reserve workouts for yourself.

On average, gym workouts are best kept around 90 minutes, while non-gym sessions work well at about 60 minutes. That said, you can always adjust the duration depending on your comfort, energy levels, and fitness goals.

No, personal trainers are not included with the FITPASS subscription. Your subscription gives you access to gyms and fitness centres, but if you wish to work with a personal trainer, you can hire one directly at your own discretion.

No! You can access virtual workouts from 4,000+ global studios anytime, anywhere.

Check your internet connection. If the issue persists, reach out to us at care@fitpass.co.in. Note: To help us resolve the issue effectively, sharing a screenshot or screen recording of the error, so our team can help you better.

Remove the question

Please contact FITPASS Support through the app for further guidance.

Whether it's birthdays, anniversaries, Valentine's Day, or other special occasions, you can gift a FITPASS subscription to friends, family, or relatives as a gesture that lasts far beyond the day itself. Because when you gift FITPASS, you're not just giving a subscription, you're giving wellness, strength, and the motivation to achieve fitness goals together.

FITGIFT is valid for 30 days from the date of purchase. The recipient must activate their subscription within this period to start enjoying the benefits.

Using FITGIFT is easy; just follow these steps: Open the "FITPASS" app Go to your "profile" section Choose "Gift FITPASS" Select either "FITPASS 360" or "FITPASS 180" Choose your preferred tenure Click on "Claim your special price" Enter the recipient's details Click on "Save & Continue" Make the payment to complete your purchase Cheers! Your FITGIFT has been sent to your loved ones!

Any FITPASS user can send a FITGIFT to their loved ones. Simply download the app, register your details, and find "Gift FITPASS" in your profile section.

Only the designated recipient can accept and redeem the FITGIFT.

FITGIFT can be purchased and shared an unlimited number of times by any FITPASS user.

The amount of FITCASH you receive depends on the referral code you use. Offers are reflected in our app and have different values. You will receive a credit of 200 FITCASH each time your referral code is used. This happens when a friend, relative or anyone with whom you've shared the code downloads the app and registers using your referral code. Both you and your referral will each receive 200 FITCASH.

Refer FITPASS to your friends and family, and earn FITCASH when they join!

FITCASH can be redeemed while making a purchase. The user can use their FITCASH at checkout.

FITCASH is the special reward currency of FITPASS, earned by referring the app to your friends and family. You can use FITCASH to get discounts on in-app purchases at FITSHOP.

FITCASH is valid for 180 days from the date of credit.

You can redeem 10% FITCASH, up to _200 FITCASH, in a single transaction using FITCASH for FITPASS orders. Please note: This limit may vary based on ongoing offers and promotions.

No, FITCASH cannot be transferred from the FITPASS application to other wallets.

No, FITCASH cannot be transferred to another FITPASS account.

No, FITCASH cannot be used on other e-commerce websites. It can only be used for in-app purchases.

Yes, you can cancel a reserved workout session. A gym workout can be cancelled up to 15 minutes before the start time, while a non-gym workout can be cancelled up to 90 minutes before the start time to allow other members to book the slot. Steps to cancel a Reserved Workout: Open the "FITPASS App". Go to the "Profile" section. Click on "My Booking". Click on "Cancel Booking" on the workout you want to cancel.

Reserving your workout with FITPASS is quick and easy. Just follow these steps: Open the "FITPASS App" Click on "Reserve" Select your preferred workout Browse through the list of partner centres near you Choose your desired time slot Confirm your reservation And you're all set for a seamless workout experience!

You can easily confirm your workout by following these simple steps: Visit the gym or fitness centre where you've reserved your workout Open the FITPASS App Click on the "+" icon in the bottom navigation bar Select "Scan QR" and scan the FITPASS QR code displayed at the centre That's it - you're all set to start your workout! NOTE: The scanner is enabled 15 minutes before the workout start time and remains active throughout the workout duration. We recommend confirming your workout at the beginning of your session to avoid any last-minute issues.

To check your workout history: Go to the "My Profile" section in the app. Tap on "My Bookings". All your reserved workouts will be listed there.

Absolutely! We offer our Fitsters the best possible privileges so they can enjoy fitness wherever and whenever they like. You can even reserve a slot just a minute before it begins, nevertheless, we recommend reserving your workout early to ensure slots are not fully booked and you can have a hassle-free experience.

No, FITPASS subscription is personal and non-transferable. You can only reserve workouts for yourself.

No, cancelled workouts are not considered as availed. However, we do not allow cancellations beyond the specified time limits.

A gym workout can be cancelled up to 15 minutes before the start time. A non-gym workout can be cancelled up to 90 minutes before the start time. If you miss the cancellation window, please contact us as soon as possible for assistance.

Non-gym workouts refer to fitness sessions that take place outside traditional gyms. These include activities like yoga, Zumba, dance fitness, swimming, sports, Pilates, HIIT sessions and other studio activities. They offer flexibility and convenience, making it easier to stay active.

If you are experiencing issues scanning the QR code: Ensure you are at the correct fitness centre Make sure your phone has an active internet connection Scan the QR code using the FITPASS app only Double-check that you're scanning the correct FITPASS QR code Enable your device's GPS/location to allow the app to verify your presence at the venue If the issue persists, try refreshing the FITPASS app and scanning again. If the problem still continues, please reach out to us at care@fitpass.co.in with a screenshot or screen recording of the issue. Note: To help us resolve the issue effectively, sharing a screenshot or screen recording of the error while scanning the QR code is essential.

You can find all the information you need using the FITPASS app: Open the "FITPASS App" Click on "Reserve" Select your preferred workout Browse through the list of partner centres near you For example, if you're looking for Zumba classes, browse through the options in your area and select the most convenient one. If you are still unable to find gyms or fitness centres near you, please contact customer support at care@fitpass.co.in.

You can cancel your FITPASS subscription easily through the FITPASS app by following these steps: Open the "FITPASS app" Go to the "Profile" section Click on "Manage Subscription" Choose the "Cancel Subscription" option and follow the instructions Although we don't want you to stop your fitness journey, if you wish to cancel, please do so before 72 hours to avoid charges for the next billing cycle. Once cancelled, your subscription will remain active until the plan expiry date.

It continues indefinitely until you choose to cancel your subscription.

Products with physical damage can be returned or replaced only if a package-opening/unboxing video is shared within 8 hours of delivery at care@fitpass.co.in.